Abu Dhabi Emirate, United Arab Emirates
With over 20 years of experience in the hospitality and entertainment industry, I currently serve as a Food & Beverage Senior Manager at Miral Experiences. My role focuses on managing special events and overseeing operations to ensure seamless execution and guest satisfaction. I am skilled in corporate financial reporting, internal communications, and planning special events. My work at Miral Experiences reflects a commitment to delivering exceptional results through collaboration, operational excellence, and strategic initiatives.
• Managed events for up to 1000 guests across 23 event rooms, ensuring seamless execution. • Oversaw a 1000 sq ft ballroom capable of hosting 700 guests for sit-down banquets. • Responsible for staff rota and bar management, including monthly inventory checks. • Conducted staff briefings to maintain high service standards and monitor performance.
Leading a team of 18 servers. * Conduct Trainings and Up selling wines. * In charge of the restaurant bar. * Conducted Training of Ala cart service when restaurant changed from Buffet. * In charge of the daily and monthly Inventory of the bar. * Monitoring staff performance to the highest level of service. * Ensuring guest satisfaction of service through constant trainings.
• Led a team of 14 servers, ensuring exceptional service and guest satisfaction. • Played a key role in the pre-opening of Address Hotels + Resorts, setting up restaurant operations. • Conducted comprehensive training sessions on menu offerings and upselling techniques for Single Malts. • Managed staff schedules and delegated responsibilities across various outlets to optimize service delivery.
• Supervised a dedicated team of 10 in an award-winning international restaurant, Epicure, ensuring exceptional service from breakfast to dinner. • Managed monthly inventory and participated in hotel functions to enhance guest experiences. • Conducted training sessions to elevate food and beverage knowledge among staff, adhering to company SOPs.
• Managed the main bar operations, ensuring efficient stock ordering and maintenance. • Supervised staff across two additional hotel bars, enhancing team collaboration and service quality. • Delivered exceptional guest experiences by meeting drink preferences and maintaining high service standards.