Ottershaw, England, United Kingdom
I bring several years of experience as a Product Manager, demonstrating strong capabilities in product, project, and leadership management on a global scale. I’m a persuasive team-builder, skilled in developing high-performing teams that consistently meet objectives and drive business success. As a certified pragmatic product management professional, I’m business-oriented and experienced in shaping and executing strategic plans. My strengths lie in defining and developing vision, strategy, product roadmaps, packaging, and release plans that contribute to overall company growth. My focus is on providing clear leadership and direction across product lines. I play a key role in shaping solution strategies that align with business goals, enhance profitability of existing products, and guide the development of new offerings driven by market needs. Key skills include: * Managing the full product lifecycle—from strategic planning to execution * Scheduling, monitoring, and delivering projects on time with proper planning, processes, and documentation * Creating Product Requirement Documents, user personas, detailed specifications, business cases, market problem validation, win/loss analyses, roadmaps, and overseeing product launches On a personal level, I value collaboration, approachability, and empathy. I strive to be a dependable and impactful member of any team. I welcome challenges, make confident decisions when needed, and stay focused on delivering what the organisation truly requires.
* Manage and develop the product backlog, including user stories, to support effective implementation. * Engage with customers to gather insights on desired product features and translate these into detailed features and user stories for the backlog. * Monitor product development progress and coordinate planning for product releases. * Facilitate backlog refinement sessions with internal and external stakeholders to ensure alignment and prioritisation. * Participate in sprint planning and review meetings to provide feedback on sprint outcomes and achievements. * Serve as the customer advocate by clearly communicating expectations for new and existing product features. * Define and document product features in clear, actionable terms for the development team. * Proactively incorporate statutory changes and process updates into development plans according to key deadlines. * Analyse customer feedback to identify enhancements that add significant value to the product. * Maintain ongoing collaboration and idea exchange with internal teams and external stakeholders. * Own relevant KPIs to ensure developments drive performance, establishing clear metrics, tracking mechanisms, and targets. Highlight any underperformance and integrate corrective actions into the product roadmap. * Develop and execute action plans to build and sustain product demand. * Ensure product features deliver tangible value to end users and contribute to increased company revenue. * Facilitate feedback sessions with stakeholders after each sprint and release, reporting insights to the Agile management and development teams. * Provide regular reports to update management and stakeholders on product development status and outcomes.
* Leverage insights, data, trends, and validated problem definitions to shape the vision, product strategy, and desired outcomes, ensuring alignment with the broader portfolio vision and business objectives. * Collaborate with the Head of Product to oversee the entire product lifecycle—from concept through delivery and ongoing maintenance. * Work closely with Product Design to deeply understand user needs and pain points, informed by market insights, user research, and product analytics. * Own and continuously refine an outcome-driven roadmap and clear product positioning. * Define and measure success metrics aligned with the overall business vision. * Prioritise value delivery to empower your cross-functional team to iteratively build features that maximize customer and business impact. * Build strong relationships with internal and external stakeholders, understand their needs, manage expectations effectively, and foster a shared vision. * Champion best product practices within the ESS product community to encourage innovative ways of working and drive successful product outcomes.
* Provide stakeholders with regular updates on product performance. * Define and communicate new product and technical service enhancements to all stakeholders. * Conduct competitor analysis to benchmark digital services and products. * Own and prioritize the Product Backlog, focusing on delivering exceptional end-user satisfaction. * Manage the backlog efficiently, reporting on the platform’s viability and progress. * Lead cross-functional delivery teams to ensure clear direction and alignment. * Stay up to date with Agile best practices and emerging trends, implementing them where appropriate. * Collaborate closely with Project Management on roadmaps, project progress, and workload management.
This role was made redundant due to the Covid-19 pandemic * Advocated for the customer’s perspective to ensure the development of smart, user-focused product solutions. * Continuously enhanced customer experience and engagement at ATPI. * Developed ATPI’s mobile strategy, defining new UI/UX experiences alongside platform stabilization improvements. * Conducted comprehensive capability studies for both iOS and Android platforms. * Facilitated global mobile user groups to communicate product vision and maintain stakeholder engagement. * Performed competitor analysis through mobile research to inform strategic decisions. * Collaborated with clients to conceptualise innovative ideas. * Tested and refined the design of the ‘TravelHub’ website. * Established and enforced design guidelines, standards, and best practices. * Maintained website appearance by upholding consistent content standards. * Presented design concepts through user flows, process maps, site maps, and wireframes. * Integrated new functionalities and features into websites. * Prepared design plans and communicated website structures effectively. * Implemented Google Analytics reporting to track and analyze site performance. * Managed email marketing and social media platforms and campaigns. * Experienced in website content development and CRM/CMS management (Salesforce, WordPress). * Skilled in rewriting and editing content within Confluence.