Mumbai, Maharashtra, India
With over 10 years of experience in the travel industry, specializing in the Hajj and Umrah sector, I have built my career around one purpose: making every pilgrim’s journey seamless, comfortable, and meaningful. Since 2015, I have gained extensive experience across pilgrimage operations, travel management, business development, customer experience, and end-to-end journey planning. Having worked closely with thousands of pilgrims, I understand the operational complexities and the importance of trust, transparency, and reliability in spiritual travel. Currently, I serve as the Chief Business Officer (CBO) & Co-Founder at Nusukh Haramain Technologies Pvt. Ltd., the company behind Smart Umrah — India's tech-enabled Umrah booking platform. At Smart Umrah, we are working towards transforming the traditional Hajj and Umrah travel ecosystem through technology, transparency, and a direct-to-consumer approach. Our vision is to simplify the pilgrimage experience by eliminating unnecessary intermediaries and giving pilgrims greater control, convenience, and confidence throughout their journey. My key areas of focus include: • Business Strategy & Growth • Hajj & Umrah Operations • Travel Technology & Digital Transformation • Product Strategy & Business Development • Customer Experience & Service Excellence • Strategic Partnerships & Operational Management I strongly believe that the future of pilgrimage travel lies at the intersection of faith, technology, and transparency. Beyond business, I am passionate about building scalable solutions, solving real-world industry challenges, and creating meaningful impact through innovation. Always open to connecting with entrepreneurs, travel industry professionals, technology innovators, and potential strategic partners who share a vision for the future of travel.
Chief Business Officer (CBO) – Smart Umrah (Nusukh Haramain Technologies Pvt. Ltd.) As the Chief Business Officer at Nusukh Haramain Technologies Pvt. Ltd., I lead the strategic direction and growth of the company’s Hajj and Umrah travel services. With a deep understanding of pilgrimage operations and the unique needs of pilgrims, I oversee partnerships, business development, vendor relations, and B2B client engagement. My role includes driving innovation in service delivery, enhancing operational efficiency, and ensuring the highest standards of customer experience across all touchpoints. 🛠️ At Nusukh Haramain, we're building the first tech-enabled Umrah platform from India combining flights, visas, hotels, meals, and support into one seamless experience. We offer EMI-based packages, Ready-to-Go group trips, luxury packages, and full personalization. 🚀 Our traction (bootstrapped): •$1.5 Million GMV in 8 months •2,000+ Umrah pilgrims served •100+ families on monthly saving plans •20+ B2B agents onboarded across India 🎯 Our mission is rooted in solving real pain: millions of Muslims save for years to perform Umrah, only to be scammed by unverified agents. We're changing that with transparency, trust, and technology, aligned with Saudi Vision 2030 to serve 30 M+ pilgrims annually.
Co-founder – Mataaf Haj Umrah Tour As a co-founder of Mataaf Haj Umrah Tour, I lead a dedicated team focused on delivering high-quality, personalized pilgrimage experiences for Hajj and Umrah travelers. From visa processing and airline ticketing to accommodation and ground support in Saudi Arabia, we offer end-to-end travel solutions with a commitment to reliability, transparency, and spiritual care. With a strong network of vendors, B2B partners, and service providers, I ensure that each pilgrim’s journey is smooth, secure, and spiritually enriching. Our goal is to make every step of the holy journey worry-free so clients can focus on their ibadah (worship).
Senior Operations Manager Anas Hajj & Umrah Travel Agency As Senior Operations Manager at Anas Hajj & Umrah Travel Agency, I was responsible for overseeing and streamlining end-to-end operations across key departments. My role involved coordinating closely with air ticket vendors, the visa processing team, and multiple service vendors to ensure smooth travel arrangements for clients. I also managed relationships with B2B partners, ensuring timely communication, efficient bookings, and high customer satisfaction during peak Hajj and Umrah seasons. I played a critical role in optimizing workflows, reducing turnaround times, and enhancing overall operational efficiency.