Lahore District, Punjab, Pakistan
Results-driven AI and Technology leader with 20+ years of experience driving enterprise-scale digital transformation across Artificial Intelligence, Machine Learning, intelligent automation, cloud modernization, cybersecurity, and large-scale infrastructure operations across manufacturing, retail, and services sectors. Proven track record of aligning technology with business goals, optimizing IT governance, reducing operational costs. Experienced in managing multi-million-dollar technology budgets, leading cross-functional teams of 300+ professionals, and high-availability enterprise platforms. Strong experience working with executive leadership to translate business strategy into AI-enabled products and enterprise architecture roadmaps. My leadership style focuses on empowering teams, fostering collaboration, and nurturing a culture of continuous improvement. I am committed to staying ahead of technological trends and leveraging best practices to ensure the organization remains competitive in a dynamic market.
AI & Automation: Led a high-performing team of 40+ AI/ML engineers and developers to deploy enterprise-grade AI solutions, intelligent automation pipelines, and LLM-powered applications across business functions. Drove internal AI/ML and intelligent automation initiatives across HR, QA, and enterprise operations, enabling predictive analytics, workflow automation, and process optimization. Collaborated with cross-functional Agile teams, achieving 95%+ on-time delivery rate across multiple enterprise-grade projects. Upgrade Hardware and Software: Invested in modern hardware to support the latest technologies and handle increased workloads efficiently. Updated software applications and operating systems to the latest versions, ensuring compatibility, security, and optimal performance. End-to-End Development Expertise: I work across both front-end (UI/UX, user interfaces) and back-end (server, databases, APIs) to ensure seamless integration. I manage code quality, optimize performance, and enforce best practices for client and server-side development, while ensuring software is easily maintainable for future teams. Implement Cloud Solutions: Migrated to cloud services to achieve greater flexibility, scalability, and cost-effectiveness. Utilized a hybrid cloud approach to balance on-premises and cloud resources, optimizing resource allocation and performance. Enhance Network Infrastructure: Upgraded network equipment, including routers, switches, and firewalls, to support higher speeds and enhanced security. Implemented robust network management tools to monitor performance and resolve issues swiftly, ensuring network reliability. Improve Security Measures: Deployed advanced security solutions such as firewalls, intrusion detection systems, and anti-malware software to safeguard IT infrastructure. Regularly conducted security audits and penetration tests to identify and address vulnerabilities, maintaining compliance and protecting against threat
Led deployment of LLM-powered chatbots, document intelligence systems, and predictive analytics models across enterprise systems. Driving process optimization, AI-driven solutions integration, test automation, and enterprise-wide digital transformation to improve efficiency. Oversaw enterprise AI operations, ML model lifecycle management, and automation platform support, ensuring high availability, scalability, and performance of AI-critical systems. Oversee Cross-Functional Teams: Supervise software engineers, systems analysts, and Scrum Masters across the US and Pakistan in developing and delivering strategic products, software, and services using both on-premises and cloud technologies. Lead IT Procurement & Asset Management: Head the IT procurement and asset management functions, including staffing, sourcing, and purchasing. Developed, tracked, and controlled the annual IT operating and capital budgets, ensuring financial efficiency. Enhance Team Development: Perform team development and people management activities, fostering a culture of employee development, engagement, and teamwork, resulting in improved team performance and retention rates. Agile Development & Process Management: Engage with business/project owners, analysts, and internal/external technical contacts to determine high-level business requirements, user execution flows, and service/data contracts, ensuring alignment with business objectives. I implement and maintain agile development practices, including sprint planning, daily stand-ups, and retrospectives, ensuring smooth processes. I also oversee the deployment process, keeping the team on track and ensuring timely delivery. Ensure Security Compliance: Conduct audits of security scans and perform server upgrades to support security and compliance requirements, enhancing the organization's security posture
Built and mentored a high-performing IT organization of 35+ engineers across infrastructure, applications, helpdesk, and operations, driving performance, accountability, and delivery excellence. Directed end-to-end ERP transformation programs (SAP, Oracle, Microsoft Dynamics), including successful SAP S/4HANA implementation across Finance, Supply Chain, HR, and Production within a USD 1.2M budget, delivered on time and within scope. Designed and deployed multi-site WAN/LAN infrastructure with MPLS connectivity, improving network reliability, reducing downtime by 65%, and optimizing bandwidth costs by 30%. Established and led a 24/7 IT Operations Center (NOC/SOC) with ITIL-based service management, achieving 99.8% uptime SLA for mission-critical enterprise systems. Implemented ISO 27001 Information Security Management System, successfully passing certification audit with zero major non-conformities, strengthening enterprise security posture. Managed annual IT budget exceeding PKR 80M+, delivering 10–15% cost savings through cloud migration, vendor optimization, and infrastructure rationalization. Negotiated and managed strategic vendor partnerships (Cisco, Microsoft, Oracle, HP), achieving up to 20% cost reductions while improving service quality and support efficiency. Oversaw enterprise IT operations, infrastructure, and application support, ensuring high availability, scalability, resilience, and performance across critical business systems. Implemented enterprise-wide security governance frameworks, ensuring regulatory compliance, audit readiness, data protection, and risk mitigation across all IT platforms. Implemented Islamabad Airport Data Center and Command & Control Centre within 18 months, ensuring governance, stakeholder alignment, and operational excellence.
Provided strategic leadership for enterprise IT across Banking, Telecom, Textile, Government, and Services sectors, driving digital transformation, infrastructure modernization, and enterprise application delivery. Managed the complete System limited office relocation to the new Head Office in DHA Lahore within 3 months, ensuring minimal downtime and zero critical business disruption. Directed enterprise-wide ERP transformation programmes (SAP S/4HANA, Oracle, Microsoft Dynamics) across Finance, Supply Chain, HR, and Production, delivering a USD 1.2M programme within budget, scope, and timeline, aligned with enterprise modernization objectives. Established and governed a 24/7 IT Operations Centre (NOC/SOC) aligned with ITIL best practices, achieving 99.8% SLA uptime for critical business systems and ensuring continuous service availability. Implemented ISO 27001 Information Security Management System (ISMS), successfully completing external certification audit with zero major non-conformities, strengthening enterprise risk and compliance posture. Managed annual IT budgets exceeding PKR 80M+, delivering 10–15% cost optimisation through vendor consolidation, cloud adoption, and infrastructure rationalisation initiatives. Negotiated and managed strategic vendor relationships (Cisco, Microsoft, Oracle, HP), achieving up to 20% cost savings while improving service quality, SLA compliance, and operational efficiency. Managed enterprise procurement operations for 1000+ workforce, ensuring strategic vendor management, contract optimization, compliance, and cost efficiency. Established enterprise-wide cybersecurity governance frameworks and adherence to global best practices including ISO 27001 and ITIL standards
Consultation and controlling company's IT operations, applications development and system support in all functions of Project Life Cycle from Initiation, Feasibility Study, Planning, Execution (monitoring & Control), Stabilization till timely, quality based delivery and closure Reporting directly to CIO and CEO for - Developing IT Strategy and aligning to Business Strategy to exploit maximum value from IT investment performance - Innovating and developing modern approaches to technology - Managed Services delivery and change control board - Responsible to provide consultation for different operational issues - Business transformation using business and IT experience to revitalize business processes and deliver high performance cost effectively - Hired and trained IT Managers and successor planning - Provide feedback and assistance to organizations in the implementation of strategies and objectives; coordinating with the Corporate IT Team in setting up and implementation of KPIs for the business besides development of IT Service Level Agreement (SLA). - Identification and implementation of enhancements with focus on improvement of IT services in the Municipality besides ensuring implementation of IT strategies, policies and solutions - Leadership and management of new projects pertaining to billing, CRM, ERP, VAS, DWH, others besides implementation of best practices procedures and work flow like ISO27001 tools for security
Responsible for end to end Planning and implementation of IT change, configuration and project management life cycle of entire Business Support/Operational Support Systems projects and products running in Information Technology domain. • Established and manage the complete IT Infrastructure to support Warid growth from 100K to 10M+ subscriber base • Successfully implemented and maintaining Data Warehouse which is being used to make timely and quick decisions on daily basis. • Provide critical BSS support fo prepaid (IN) deployments and the largest postpaid billing setup in Pakistan which improved market share and revenue. • Mentor, develop and retain a core team of highly skilled IT individuals despite high demand in the market and the region through individually driven competence development plans, resulting in reduced turnover and increased IT managerial capability. • IT Operations & Service Delivery: Managing the IT operations on a day to day basis from a service delivery standpoint and manage the various teams • Managed Business support units' Requirements i.e prepaid, postpaid, CLM, Marketing, P&S, finance, CEO and board level revenue reporting • Design, improve and Implementation of a BI platform, Adding value in new/existing reports/Analysis development, and different level dashboards • Coordination and Liaison with other departments to fulfill project requirements and resolve different operational issues. • Providing leadership directions and focused in the IT arena with clear objective of timely delivery of different IT Application/systems and Projects to fulfill the company objectives • Prepare, negotiate, and enforced Service Level Agreements with internal customers (business units) and suppliers/vendors to ensure timely resolution of problems and issues for all production systems.