New York, New York, United States
qualitative/mixed methods user experience product researcher / loves food
Wearables
Lead a bi-weekly rapid iterative usability lab to support Product and Design partners across American Express' digital consumer-facing products including AmericanExpress.com and the Amex Mobile App. Provided research insights on bespoke qualitative and quantitative efforts to support product and design decisions.
Conducted and lead end-to-end research across Comcast's customer-facing products including Xfinity Smart Home and WiFi products as well as X1 TV entertainment operating system. Partnered with Product, Design, and Business teams to both uncover early insights and benchmark the user experience through iterative research.