Gurugram, Haryana, India
With over 2 decades of combined experience in the aviation and travel industry, I am a seasoned professional adept in key account management, travel operations, business development, and commercial aviation. Throughout my career, I have excelled in cultivating long-term client partnerships, building high-performing teams, driving business growth, and proactively solving operational challenges. Notable achievements include orchestrating successful global offsite events, managing multimillion-dollar portfolios, and spearheading business expansions. With a strong focus on effective communication and problem-solving, I bring a wealth of expertise in delivering comprehensive service delivery and exceeding client expectations. My career journey reflects a commitment to driving excellence and innovation in the travel business landscape. Beyond my professional endeavors, I am also passionate about film making, having been awarded at three prestigious International Short Film Festivals. Let's connect to explore opportunities for collaboration and growth.
Key responsibilities included - - Business Process Optimisation - Operational Excellence - Cross-functional Team Leadership - Partnership Development - Revenue Growth Strategies
- Managed global travel operations, ensuring smooth and efficient processes. - Enhanced the global corporate travel environment by: * Prioritizing efficiency and employee-centric travel experiences. * Establishing a seamless travel policy framework focused on cost-effectiveness and compliance. - Built and maintained efficient supplier relations, driving better service and value. - Successfully organized two Annual Global Offsites, earning recognition for delivering outstanding travel experiences.
- Managed Enterprises for Corporate Travel and Online booking solutions. - Oversaw growth and loss of the portfolio. - Proactively monitored financial situation of designated accounts. - Collaborated with line managers and mentored junior team members to ensure optimal service delivery with SLA compliance. - Focused on strategic value contribution to expand growth opportunities with existing and potential clients. - Consistently contributed to improving overall internal functioning and Key Result Areas (KRAs).
- Managed Pan India & multi-national corporates for technology-driven corporate travel solutions. - Ensured portfolio profitability and monitored financial situation. - Collaborated closely with line managers/team members for optimal service delivery. - Increased business volumes through cross-product selling to existing clients. - Maintained adherence to client-specific SLAs for maximum client satisfaction. - Gained numerous referrals through strong business relations for new businesses.
Complete account management to ensure apt business travel fulfilment.