Lahore, Punjab, Pakistan
Ahmad Fuad is a Certified GEM international Corporate Training Specialist, Certified CAP (Change Acceleration Process) Facilitator and a Certified Blended Learning Course Designer. He has trained thousands of participants from different organizations. He has excellent record of managing and developing in-house trainers by training them on his signature program i.e. “Resource Development Program” and groomed them to be independent trainers. This structured program enables in-house trainers to evaluate training needs, design trainings, conducting them and making sure that the trainings meet objectives of the organization. RDP gives a hands-on experience to the trainers from TNA to Post Training Evaluation. He has also worked as Lead Trainer, Project In-charge, Team Lead & Team Coordinator where he trained people from different domains on Soft Skills like Leadership, Leading & Managing Change, Enhancing Sales, Customer Focus, Emotional Intelligence, People Management, Effective Delegation and Feedback to enhance their productivity. Ahmad has number of media appearances on PTV, Samaa TV, Royal TV and ATV. He discusses different aspects of training and business at ATV in "A Morning with Farah" on a monthly basis. He hosts shows at FM 95 as well. He is a regular contributor of Daily Tribune and Daily The Nation.. Ahmad has worked as a professional journalist for Daily Khabrain and has been writing bi-lingual articles for national and international journals. He holds masters degree in History. His special areas of interest are Training & Development, Philosophy, History, Psychology, Sociology & Literature. Specialties: Trainings, Digitalization, NPS, Writing & Story Telling
• Working as Certified Corporate Training Consultant, eLearning Instructional Design Facilitator and Change Acceleration Lead • Developed and implemented a strategic Learning & Development framework that maximized ROI while fostering the growth of in-house trainers to drive the achievement of annual business objectives • Designed and executed employee training and leadership development programs for 30,000+ employees across multiple industries for 1200+ manned days • Conducted gamified soft skills training for MNCs, local corporations, and government organizations to enhance employee performance • Designed eLearning programs to support digital learning and remote workforce training strategies • Reengineered SoPs for touch-points and back offices and trained employees on required skills • Conducted soft skills training programs for various MNCs, local and governmental organizations
• Developed a succession planning framework to identify and groom high-potential employees. • Introduced first of its kind in T&D industry, a sequential training program, aka “Resource Development Program” to develop in-house trainers, aligned business goals • The RDP gives a hands-on experience to the trainers on extracting hitting-the-bulls-eye issues through TNAs, performance reports, satisfaction surveys, mystery shopping and then designing, developing and delivering TNA based products/systems/soft-skills related training programs by showing measurable results through Post Training Evaluation • Mentored and designed end-to-end eLearning Programs for employees by using different tools which were later on used in other subsidiaries of Veon (Parent Company of Jazz) • Implemented competency-based training frameworks, ensuring improved employee retention, engagement, and productivity • Developed training calendars for Bi-Monthly, Monthly, Quarterly, and Need Based Training Programs according to the issues faced by employees in giving their 100% that include their knowledge about processes, products, system, and essential soft skills that hinder optimum performance • Designed and Developed Training Programs that in-house trainers would execute to train staff of various domains i.e. Contact Centers, Business Centers, Franchises, Sales, Digital Teams & Back Offices • Led the Change Acceleration Program for workforce adaptation during the Jazz-Warid merger and new CRM (Siebel) implementation • Conducted Train-the-Trainer (TTT) programs, equipping internal trainers from various domains with modern HR & training methodologies • Developed “Training Library” consisting of training modules, case studies, presentations, performance reports, ebooks, movies and industry best practices • Collaborated with global training firms to introduce leadership and management training for high- potential employees • Earned 27 Employee of the Month, On-Spot Recognition & Surprise Awards
• Reengineered and standardized (SOPs) processes and policies, modules, eLearning courses and performance reports of front and backend offices for nationwide implementation • Conducted several UATs and designed processes including JazzCash, Siebel, RangMag, Jazz Guardian etc • Process Development by involving all of the stakeholders to ensure exceptional experience • Revamped performance evaluation parameters of Corporate Account Managers, Frontend & Back Office • Worked on process improvement and reengineered many for contact center operations of Jazz & LinkdotNet. Analyzed their structure & curriculum and designed one according to the business needs
• Led the Talent Acquisition and Onboarding Process for training & Cx departments • Hired 20+ employees in training department from different domains and groomed them as professional trainers • Managed and mentored a team of 10+ professional trainers, ensuring quality compliance in training delivery • Ensured that trainings are being conducted with compliance to budgets, targets, and deadlines through the implementation of cost-efficient controls • Designed HR analytics-driven training programs to improve employee performance and engagement • Ensured that trainings are being conducted with compliance to budgets, targets, and deadlines through the implementation of cost-efficient controls • Negotiated with external trainers from TNAs to Training Outcomes and facilitated onboarding for inhouse trainings • Spearheaded HR engagement initiatives, improving eNPS (Employee Net Promoter Score) and satisfaction levels • Ensured continuous documentation & maintenance of training records for future trainings • Got monthly tasks and yearly objectives achieved