Newcastle Upon Tyne, England, United Kingdom
Business Analyst with analytical mindset, stakeholder engagement skills, and process thinking to support business transformation and deliver value-driven solutions. With an MSc in Forensic Sciences (Teesside University) and experience in security operations, I bring a disciplined, detail-oriented, and inquisitive approach developed across different environments. In my current role, I manage stakeholder communication, incident response, and strict adherence to procedures while maintaining high levels of customer service. This has strengthened my ability to work under pressure, identify risks, and ensure operational compliance. I have developed core Business Analysis skills including requirements gathering, As-Is and To-Be process mapping, user story creation, and building structured requirements catalogues. I have also contributed to Target Operating Model (TOM) design and supported Agile delivery through clear documentation and stakeholder collaboration.
• Collaborated with stakeholders to maintain the safety and security of colleagues and customers. • Delivered high-quality customer service while ensuring a safe and secure retail environment. • Applied ASCONE and SAFER approaches effectively for theft prevention and conflict management. • Conducted routine patrols and monitored CCTV systems to identify suspicious activity and ensure compliance and Level 3 First Aid trained. • Responding to incidents and emergencies calmly and effectively under pressure.
• Led stakeholder engagement sessions across academic, operational, and technical teams to elicit, validate, and prioritise requirements for a custom-built Learning Management System (LMS), replacing the existing Basecamp-based course delivery platform. • Developed and evaluated a business case for transformation, assessing solution options against cost, scalability, and strategic alignment to support the transition from Basecamp to a custom LMS platform. • Conducted detailed As-Is process mapping to analyse current BaseCamp workflows, identify inefficiencies, and document pain points across learner onboarding, course delivery, and assessment tracking. • Designed To-Be / Target Operating Model (TOM) process maps to define the future-state architecture, aligning business processes with a scalable, custom LMS solution. • Produced a comprehensive user-based requirements catalogue, translating stakeholder needs into structured functional and non-functional requirements for development teams. • Created Agile user stories and acceptance criteria within a structured backlog to support iterative development and ensure continuous stakeholder alignment.
Door Supervisor at McDonald's, Killingworth: - - Delivered consistently high customer service standards and collaborated with staff and stakeholders to improve operational efficiency through feedback driven practices. - Worked closely with the venue owner and Business Development Manager to maintain a safe, secure environment while supporting day to day operational needs. - Managed large groups of school children and teens, effectively reducing antisocial behaviour and protecting the property through proactive engagement. Doorman at Morpeth County Council: - - Controlled access, preventing entry of banned individuals. - Worked with reception to ensure smooth operations and conducted regular security patrols. Taxi Marshal near Life Sciences Centre: - - Managed taxi stand operations, ensuring passengers were efficiently assisted. Also maintained order and safety in a busy high-traffic area.
Part-Time Door Supervisor/Security Staff The Gate, Newcastle Upon Tyne: - - Ensured the safety and security of the premises through regular patrols and a strong physical presence. - Actively deterred theft and criminal activities by maintaining vigilance and responding promptly to incidents. - Skillfully diffused potentially volatile situations to ensure a safe environment for both visitors and staff. Middlesbrough Football Stadium: - - Managed ticket validation and crowd control as part of a dedicated security team during major events. - Conducted thorough ticket checks and bag inspections to ensure the safety of all attendees. - Utilized strong communication skills to de-escalate conflicts and prevent disruptive behavior, contributing to a secure and enjoyable experience for spectators. NHS Rehabilitation Center, South Shields: - - Served as an office-based door supervisor, using advanced CCTV systems to monitor entry and exit points. - Identified and addressed potential security threats and unauthorized access attempts through diligent surveillance. - Maintained a secure environment for patients, staff, and visitors by closely observing and responding to real-time security concerns.
Manage the day-to-day operations of a busy retail store, including inventory management, cash handling, and customer service. 2. Supervise and train a team of 3 employees, ensuring they are meeting performance standards and delivering excellent customer service. 3. Develop and implement sales strategies to increase revenue and improve profit. 4. Conduct regular audits of inventory and cash handling procedures to ensure accuracy and compliance with company policies. 5. During my tenure I have achieved the highest-ever one-day sales.