Henley-On-Thames, England, United Kingdom
Leader in the transformation of both the management of and physical Corporate Real Estate for leading global clients of JLL and the wider industry. Blending 25+ years of industry expertise with consulting approaches to ensure that every type of change is effectively delivered. Thinks big a lot of the time; but equally happy deep data, behaviours and processes to make sure that concepts get off paper and into life, and that teams are adapting to change In for the long term - working with clients and JLL teams, building trust to make things as simple as possible, with the best outcomes for everyone - JLL, Clients, me, and end users we serve every day. C Member of Royal Institute of Chartered Surveyors (MRICS, Commercial Property) and MBA (Henley). Active industry speaker / commentator
Leading the transformation of JLL's delivery of Integrated Facilities Management (IFM) services on behalf of HSBC, bringing the best of JLL centre's of excellence together with our on-site teams across 52 countries
Aligning our global team of 400 Consultants in the Future of Work, People Experience, Place, and Adoption (Change Management) practices to the global industries in which our clients work, and the real estate assets that they use to deliver their business. Guiding our EMEA based clients on how to navigate the changing nature of work, and how their business (Corporate Real Estate or Investor) needs to change to respond
Executive Director in JLL's Work Dynamics business, member of UK Work Dynamics Executive and EMEA Work Dynamics Leadership Team. Leading a team of over 70 Strategic Consultants in Europe and co-ordinating our regional family of nearly 150 Consultants in the 'business' of real estate, in core areas of Portfolio, Location, Management, Placemaking, Sustainability and Digital, aligned to our wider capabilities in Workplace and Workforce Consulting
Business Consultancy and Strategy, as part of the wider Technology, Risk Management and Corporate Real Estate integrated solutions team at Source8.
Originally seconded from EY and continuing in role, delivering the university transformation programme including a £125m real estate and IT investment programme, organisational restructure, improvements to productivity, and organisational change management.
- Leading transformation programme team in a UK Higher Education institution, including £125m real estate and IT investment programme, organisational restructure, improvements to productivity, and organisational change management - Decision support to a cross border acquisition of a major real estate consultancy practice, including review of deal rationale, positioning, opportunities, and market potential. - Created strategic business plan and associated financial projections for a start-up property services company, providing insights from both wider business practice and real estate specialism to present a compelling case to secure funding - Reviewed estates and facilities management performance for a government entity to identify £120m of savings through organisational and asset transformation programme. Identified scale of investment required to facilitate change and developed initial transition plan. - Led financial and operational performance due diligence of the Estates & Facilities function of an NHS Trust for a proposed merger. Identified and quantified key risks around capital programme, lease liabilities and building condition - Reviewed the organisational structure and management policies of a major (8000+) mixed investment and occupier real estate portfolio. Identified opportunities and strategic options for how the portfolio could be managed to realise substantial value without impacting customer service - Developed real estate strategy for a major sporting organisation, working with executive and functional stakeholders to identify the future customer and player needs, and ensuring that the emerging real estate thinking was aligned to them whilst maximising value to the organisation - Reviewed Total Facilities Management outsourcing contract for a national utility to baseline expenditure and identify variance from contract in both finances and service delivery. Identified multi-million pound value opportunity for client.
Part of virtual team, with direct CRM and portfolio responsibility for 23 countries (EMEA and Brazil), and strategy development for global portfolio across 40+ countries. Established core performance metrics to enable strategic review of real estate portfolio Drafted global transaction processing framework to provide consistency in execution Audited service charge reconciliation and tax payments to identify overpayments and charge discrepancies Improved team usage of in house Lease Administration system (Visual Lease) through training, report development, and enhanced financial analysis Presented flat 2013 budget despite inflationary cost pressures across the majority of cost centres. Developed and analysed results of workplace survey to establish perceptions and needs of employees as part of wider workplace strategy. Corporate Real Estate activities/projects completed or managed in: Belgium, Brazil, France, Germany, Greece, Hungary, Ireland, Israel, Latvia, Malaysia, Netherlands, Philippines, Saudi Arabia, South Africa, Sweden, Switzerland, Taiwan, United Kingdom