Ireland
• Managing a diverse book of business, fielding all inbound enquiries across 16 different buildings, supporting 20+ clients daily. • Understanding client needs and building authentic, trusted-advisor relationships to ensure the highest level of customer advocacy. • Instilling an insight-led approach, creating, and delivering the ‘Weekly Occupancy’ and ‘Sales Pipeline’ reports to the entire department, leadership team & CEO. • Negotiating, drafting, and securing contracts for long-term private offices. • Working in a fast-paced environment, identifying potential blockers to customer success, and anticipating customers’ future needs. • Dedicated department trainer, familiarising new hires with software including Salesforce, HubSpot and Netsuite. - Played a fundamental role in securing over three million Euro in revenue in my first 6 months in the company. - Achieved ‘Exceeding Expectations’ in my first performance review.
• Sourcing new B2B telecommunication sales opportunities by forming two-way, mutually-beneficial relationships. • Listen and understand client challenges to unlock and implement customer-centric solutions. • Responsible for the full sales cycle: qualifying leads, overcoming objectives, nurturing relationships and carrying out successful client on-boarding.
• Briefed, managed, and led the Front of House team, consisting of over 40 associates across six sub-departments. Worked cross-functionally with all departments within the hotel to achieve operational success. • Completed the entire purchase order cycle. Including assessing needs, liaising with vendors, receiving goods, and aligning with budget constraints for the entire front of house department. • Managed all guest complaints by understanding the root cause and implemented an amicable solution for both parties. This ensured overall satisfaction and lasting guest loyalty. • Dedicated department trainer, responsible for onboarding all new staff members to the systems and processes of the front office department. • Worked in an extremely busy and fast-paced work environment, often looking after more than 500 guests while maintaining exceptionally high standards of customer service. - Nominated as leader of the quarter.