Cairo, Egypt
Senior Information Technology Specialist with 7+ years of experience designing, implementing, and maintaining high-availability systems for 350+ user environments. Proven track record in migrating physical to virtual infrastructure (VMware/Hyper-V), reducing hardware costs by 35% while increasing resource utilization.
Designed and deployed large-scale network infrastructure for 350+ users, improving network reliability by 40% and achieving 99.9% system uptime. Managed all networking services including Active Directory, DNS, DHCP, VPN (IPsec/SSL), and VLANs across enterprise LAN/WAN. Developed comprehensive IT procedures and documentation, reducing incident resolution time by 25% and new team member onboarding time by 40%. Provided Tier 2 technical support, resolving 95% of user issues within SLA. Administered Microsoft (2012-2022) and Linux (RHEL) servers with proactive monitoring and backup using Veeam.
Designed and implemented large-scale network infrastructure solutions supporting 350+ users, improving network reliability by 40%. Migrated physical infrastructure to a virtualized environment using Hyper-V and VMware, reducing hardware costs by 35% and increasing resource utilization. Managed all networking services, including Active Directory, DNS, VPN, and DHCP for seamless enterprise operations. Developed comprehensive IT procedures and documentation, reducing incident resolution time by 25%. Maintained critical systems, including Microsoft and Linux servers, ensuring 99.9% uptime through proactive monitoring. Provided Tier 2 technical support, resolving 95% of user issues within SLA timeframes. Assisted in network troubleshooting and system administration tasks, gaining hands-on experience with enterprise infrastructure. Documented solutions and created knowledge base articles that improved team efficiency.
Provided desktop support, software installation, and basic network troubleshooting for internal users. Maintained IT inventory and asset management system. Delivered customer support for internet services, enhancing communication and problem-solving skills.
Supported desktop systems, software installations, and basic network troubleshooting. Assisted in maintaining IT inventory and asset management systems. Provided customer support for internet services, developing strong communication and troubleshooting skills.