Noida, Uttar Pradesh, India
With over 3 years of experience in managing SaaS projects, I specialize in driving cross-functional teams toward delivering customer-centric solutions efficiently. My expertise lies in agile project management, client relationship management, and aligning technology initiatives with business goals. I've successfully led multiple implementations, ensuring timely delivery and adherence to quality benchmarks. My approach emphasizes collaboration, data-driven decision-making, and effective communication to tackle challenges and deliver measurable results. Passionate about innovation in the SaaS ecosystem, I continually seek ways to enhance productivity and add value to both organizations and clients.
- Led daily stand-ups and Agile ceremonies (Scrum/Kanban) - Managed tasks and progress using JIRA, Confluence, Azure DevOps - Bridged communication between teams, stakeholders, and clients - Drove team alignment, prioritization, and sprint execution - Created user stories, specs, and product documentation - Conducted manual QA and designed test cases - Presented product features to clients with clarity and impact - Fostered a collaborative and innovation-driven team culture
- Coordinated with Purohits for onboarding, profile setup, and platform training - Assisted customers during the booking journey, ensuring a smooth and personalized experience - Served as a core team member, closely involved in shaping key operations and early-stage decisions - Supported business development through partnerships, service expansion, and customer feedback integration