Dubai, United Arab Emirates
I am a passionate customer experience and retail technology professional with over 8 years of experience at Apple, supporting customers in one of the world’s most dynamic retail environments. Throughout my journey, I have developed strong expertise in relationship building, premium customer engagement, product education, mentoring peers, and contributing to business performance through meaningful customer interactions. I thrive in fast-paced environments where innovation, leadership, teamwork, and exceptional service are valued. My passion lies in creating memorable customer experiences while continuously growing professionally and helping others succeed.
Apple Store, Dubai Mall – Flagship Store. Business Support Experince July 2024 – September 2024 • Connected with new and existing business customersto identify opportunities, propose tailored solutions,forecast needs, and close sales by linking them with Business Experts (BEs). • Developed in‑depth knowledge of industry trends,Apple CRM,and third‑party technologies to craft effective business solutions. • Mentored team members on integrating business insights into daily retail operations, fostering an environment where “business is everyone’s role.” Product Specialist May 2018-PRESENT • Delivered exceptional customer experiences in one of the region’s highest-traffic flagship retail environments. • Built strong customer relationships through personalized technology recommendations and solution-based engagement. • Supported business growth through premium product demonstrations and consultative selling approaches. • Mentored peers and contributed to team development through knowledge sharing and collaborative leadership • Assisted customers with technical guidance, onboarding, and seamless product adoption. • Contributed to achieving store KPIs through customer engagement, retention, and operational excellence.
Prior to my role at Apple, I co-founded Alpha Metra, a health training company. I successfully led the planning and execution of health training programs, ensuring their alignment with industry standards and client requirements. This experience honed my entrepreneurial and leadership skills, as well as my ability to work collaboratively in a dynamic and fast-paced environment.
In my previous role as a Business Development Manager at Advocate Health I played a vital role in driving the growth of health software management solutions. I successfully identified and developed new business opportunities, established strategic partnerships, and collaborated with cross-functional teams to deliver impactful to healthcare organizations. This role allowed me to further strengthen my business acumen and strategic thinking abilities.
I gained extensive experience in the real estate sector as a Senior Property Consultant at Tameer Holding Developer this role required a strong understanding of the real estate market in Dubai and exceptional negotiation and relationship-building skills. I successfully closed numerous high-value deals and contributed to the growth and success of the organization.
My early career as a Senior Cabin Crew Member at Emirates Airlines allowed me to develop invaluable skills in customer service, team collaboration, and problem-solving. I thrived in a fast-paced and high-pressure environment, consistently delivering exceptional service and ensuring passengers safety and comfort.