Dubai, United Arab Emirates
Passionate about technology, people, and creating meaningful customer experiences. As a Product Specialist at Apple, I help customers discover how Apple technology can enrich their lives. I also mentor team members, share best practices, and foster a culture of learning and collaboration. Being part of the NSO team for the Apple Al Jimi Store launch was a proud career milestone seeing a new store come to life and welcoming our first customers was unforgettable.
Apple Store, Dubai Mall – Flagship Store. Business Support Experince July 2024 – September 2024 • Connected with new and existing business customers to identify opportunities, propose tailored solutions, forecast needs, and close sales by linking them with Business Experts (BEs). • Developed in‑depth knowledge of industry trends, Apple CRM, and third‑party technologies to craft effective business solutions. • Mentored team members on integrating business insights into daily retail operations, fostering an environment where “business is everyone’s role. ” Product Specialist May 2018-PRESENT Utilized extensive Apple product expertise across iPhones, iPads, MacBooks, and accessories to make personalized recommendations, which consistently met customer needs and led to higher satisfaction levels. Delivered engaging product demos and proactively troubleshot issues, successfully resolving over 85% of customer problems on first contact, helping to build trust and loyalty among customers. Conducted a 30-minute session on Apple Vision Pro, going above and beyond to engage customers with the latest features, significantly enhancing their experience. Earned “Best Performer” recognition for three consecutive years by exceeding sales quotas, which demonstrated a strong commitment to excellence and significantly boosted overall customer satisfaction. Trained and mentored new team members on Apple best practices, which elevated overall store performance and fostered a collaborative environment, increasing team effectiveness. Assisted customers in exploring Apple products, which boosted sales by 20% during peak hours and enhanced overall customer satisfaction, creating a positive shopping atmosphere. Signed customers up for Today@Apple sessions on product features, helping them better understand their devices and fostering a loyal customer community that encouraged repeat visits. Collaborated with team members to optimize the store layout.
Prior to my role at Apple, I co-founded Alpha Metra, a health training company. I successfully led the planning and execution of health training programs, ensuring their alignment with industry standards and client requirements. This experience honed my entrepreneurial and leadership skills, as well as my ability to work collaboratively in a dynamic and fast-paced environment.
In my previous role as a Business Development Manager at Advocate Health I played a vital role in driving the growth of health software management solutions. I successfully identified and developed new business opportunities, established strategic partnerships, and collaborated with cross-functional teams to deliver impactful to healthcare organizations. This role allowed me to further strengthen my business acumen and strategic thinking abilities.
I gained extensive experience in the real estate sector as a Senior Property Consultant at Tameer Holding Developer this role required a strong understanding of the real estate market in Dubai and exceptional negotiation and relationship-building skills. I successfully closed numerous high-value deals and contributed to the growth and success of the organization.
My early career as a Senior Cabin Crew Member at Emirates Airlines allowed me to develop invaluable skills in customer service, team collaboration, and problem-solving. I thrived in a fast-paced and high-pressure environment, consistently delivering exceptional service and ensuring passengers safety and comfort.