Ho Chi Minh City, Ho Chi Minh City, Vietnam
Handled 500+ customer claims monthly for individual clients. Assessed and resolved ~900 VIP customer complaints per month. Maintained 100% on-time resolution, reducing delivery-related errors by 80–85%. Achieved KPI by processing 3000 complaint cases within 3 months. Acted as Training Leader for two intern cohorts (Jul–Sep 2025).
Managed and resolved 50+ customer inquiries from both individual and marketplace clients. Tracked and coordinated 100+ orders, ensuring 100% on-time delivery. Led a team of 5 members (Sep–Nov 2024) and proposed a chatbox optimization, reducing response time by 25%. Supported customer care activities, maintaining customer satisfaction above 90%.
Consulted 700+ parents on suitable learning solutions and academic programs. Guided 800 students (K-12) in planning and orienting their learning paths. Collected and analyzed monthly customer data, preparing reports for internal evaluation. Supported 1000+ tutors by answering questions and clarifying teaching procedures.