Alameda, California, United States
Seeking opportunities to apply my experience, skills and passion for technology toward creating world-class customer experiences. Summary of Qualifications --Highly developed verbal and written communication skills --Superlative training and coaching skills in both one-to-one and one-to-many settings --Extensive experience in both live and pre-recorded presentations --Highly experienced in consultation, sales and training for small, mid-size and large-scale businesses --High-level technical skills, with a background in both Macintosh and PC operating systems --Insatiable desire to learn, grow and develop new skills --Logic driven - always seeking logical, repeatable, achievable solutions, and opportunities hidden within obstacles --Extensive team management experience, including conflict resolution, coaching, team-building, delegation and progress tracking --Proven ability to exceed customer satisfaction, training and sales goals --Comfortable working in team settings, while also highly effective when working individually
-- Joined Zscaler Inside Sales Engineering team, supporting the Commercial Sales org -- Lead some of the largest, most-complex, highest-revenue Proof of Concept projects ever closed by the Zscaler Commercial team -- Lead the creation of the “Golden Demo” process, which has become the standardized format for introducing all Zscaler customers to the Zscaler Internet Access platform -- Designed and delivered numerous internal training sessions to up-level Zscaler sales team on emerging tech, sales techniques and competitive intelligence -- Designed and published highly-regarded “Micro Demo” video content for customer education and marketing -- Worked with Onboarding & Sales Enablement team to introduce newly-hired employees to Zscaler products and platforms -- Trained partner teams to increase channel partner awareness and understanding of the Zscaler platform -- Selected to represent Zscaler at the RSA conference in 2015 & 2016, and Black Hat 2016 -- Recognized as Zscaler Inside Sales Engineer of the Quarter for Q3 2016 -- Recognized as Zscaler Inside Sales Engineer of the Year for FY 2018 -- 2X President’s Club winner
--Transitioned to Cisco Cloud Web Security Deployment Team as a Service Deployment Manager --Supported and trained new Cloud Web Security customers during the deployment phase of their relationship with Cisco --Wrote, designed and globally distributed a suite of highly technical customer-facing email templates to standardize all external communications --Lead and coordinated the internal rollout of the Cisco "Tech Zone" collaboration and knowledge base system for entire global Cloud Web Security organization --Evaluated customer network design and recommended appropriate deployment options, including firewall redirection, software proxies, mobile access, and more --Managed up to 115 accounts simultaneously, while maintaining high customer satisfaction survey results
--Supported Cisco customers in maintaining and troubleshooting the Cisco Cloud Web Security cloud-based security platform --Supported customers via email, phone and teleconference, offering troubleshooting and training for both desktop OS and mobile OS deployments --Awarded “Most Valuable Player” for November & December 2011 for receiving highest average customer feedback scores on the global Cloud Web Security TAC Support team --Winner - FY12 Q4 Cloud Web Security TAC Peer Recognition Award --Designed and distributed end-user deployment guide for AnyConnect WebSecurity Client, Mac Edition
—Ranked among the highest customer-feedback scores on the Valley Fair team, including a “perfect month” of 100% positive customer feedback for March 2011 —Selected by Bay Area Market Leader to lead and present all Joint Venture SMB business training events for the entire South Bay market —Designed and presented the first Small Business Workshop Series held at the Valley Fair Apple Store —Assisted and trained customers from companies including Cisco, Google, Motorola, Adobe, HP, Palm, Oracle, among others —Led several staff training events for the Valley Fair sales and support teams on topics including MobileMe, iPad 2 and iPhone 4
—Hired in Henderson NV as a part-time sales consultant and in less than 18 months was promoted to Albuquerque, NM location, managing the highest volume Apple sales location in the continental US —Twice nominated for Apple Solutions Consultant of the Year (2005 & 2006) from a field of over 300 candidates —Designed and led approximately 350 public and staff Apple training seminars between 2004 and 2010, focused on live product demonstrations and interactive training events —Drove Apple CPU sales and provided customized on-site training to business customers, including Eclipse Aviation, Jaynes Construction, Sandia National Laboratories, among others —Delivered keynote address to the Construction Financial Management Association’s annual New Mexico Technology Conference in 2006, 2007 and 2008 —Keynote speaker at Albuquerque Mac User Group meetings from 2007 to 2010 —Highest weekly and quarterly CPU sales in the continental US in Q2 and Q3 ’06 —Led the Albuquerque CompUSA to first place in total revenue and total CPU sales in Q3 ’06 —Grew CPU sales growth via staff training in the Santa Fe Best Buy store, which achieved the highest weekly average CPU sales in the entire Western US in Q4 ’08