Sorry, unable to follow Huw. Please try again.
Executive with a background spanning a range of Customer and Commercial portfolios. Demonstrated ability to motivate large teams and manage significant P&Ls. Strong data and analytics skill-set with experience in Financial Services, Network Planning, Revenue Management & Pricing, Digital, Contact Centres and CRM. First Class Honours in Engineering and an MBA from the University of Tasmania.
Directly supporting the Qantas Group CEO and her Group Leadership Team in driving greater organisational effectiveness through changes in culture, systems and processes across the Group, as well as leading strategic topics and projects, as required.
The role reports to the Chief Customer and Technology Officer and has responsibility for Qantas’ Ground Products, including Ground CX, Lounges, Baggage and Transportation. The role also has responsibility for the overarching Customer Strategy.
Appointed to the newly established role of Head of Customer Planning & Investment. The role reported to the Chief Customer and Technology Officer and had responsibility for uplifting customer experience across the journey.
Joined the Direct and Digital team in the newly established role of Head of Commercial. The role reports to the Executive Manager of Digital and Direct and has responsibility for Qantas' Direct Channel Sales, Commercial Partnerships, Digital Investment, Data, Analytics and CRM.
Joined the Pricing and Revenue Management team as Senior Manager of International Routes. The role reports to the Head of Revenue Management and has responsibility for the portfolio of routes covered by the QF and EK partnership, including: Europe, UK, MENA, SE-Asia, New Zealand as well as the portfolio of Emerging Markets.
Joined the restructured Commercial Performance team in the newly established role of Senior Manager, Domestic Revenue Performance. The role reported to the Head of Finance with a dotted line to Domestic CFO and was responsible for driving revenue performance across each of the key commercial functions.
Member of the Qantas Group Strategy team, which was established to ensure the highest-impact strategic decisions were brought in-house for development and execution.