Jeddah, Makkah, Saudi Arabia
As Regional Operation Manager at Zamil Air Conditioners since January 2023, I oversee after-market operations and services across the West and South Regions in Saudi Arabia. My role includes managing maintenance contracts, cash call/emergency services, commissioning services, and retrofit/project execution departments. With a focus on project management, planned preventative maintenance, and operational cost control, I have contributed to streamlining financial performance by reducing OPEX and CAPEX by 5–10%. My 18+ years of experience in HVAC systems and project management has shaped my expertise in startup and commissioning, project handovers, and preventative maintenance planning. I am committed to enhancing service delivery, optimizing business operations, and driving customer satisfaction. Through collaboration and strategic leadership, I support my team's efforts to align with organizational goals and deliver impactful results.
In my role as Regional Operation Manager at Zamil Air Conditioners in Saudi Arabia, I oversaw after-market operations & services in the West and South Regions. I managed various departments overseeing maintenance contract departments, Cash call/Emergency services & Commissioning services department, and Retrofit/Project execution services departments. • Led 6 areas through service managers/Incharge to ensure consistency in service delivery and customer satisfaction. • Responsible for budgeting, forecasting, estimating new projects, and maintaining contracts. • Control the financial performance and profitability to reduce the OPEX & CAPEX by 5-10 % • Identify and mitigate financial risks, including fraud, credit issues, or market fluctuations • Prepare and present detailed financial reports P&L to senior management • Increased the sales volume (Contracts) by 10-15 % • Analyze revenue streams to identify growth opportunities and underperforming areas • Train and develop location managers on financial management principles • Control the cash flow and the receivable collection within the region to ensure liquidity • Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training, and transitioning new employees as well • Forecast regional performance and set short-term and long-term objectives • Monitor daily operations across all locations within the region • Oversee resource allocation, including personnel, budgets, and equipment • Track key performance indicators (KPIs) and ensure targets are met or exceeded • Conduct regular performance reviews with location managers • Build relationships with key clients and stakeholders • Develop, implement, and enforce regional safety protocols aligned with corporate policies • Conduct audits to confirm compliance with organizational safety policies and external requirements Major Clients:- # Aramco # Sabic # Maaden # SEC # MOH # MOE # Harram
In my role as Service Manager at Al Salem Johnson Controls, I successfully led the execution efforts of assigned Service businesses, ensuring consistency in delivery systems. I also managed budgeting, forecasting, and accounts payables/receivables to drive profitability. • Responsible for the profitability and productivity of the central and north region services • Managing customer relationship development and satisfaction. • Responsible for employee development and retention, and safety program compliance. • Leading and growing the business and sales volume in the region. • Identify the marketer's need and the opportunities to compete with the other. • Ensure service-level agreements (SLAs) are met consistently. • Getting a new customer to grow the business of service and parts and maintenance contracts as well. • Leads the execution efforts of assigned service businesses, including warranty-related customer issues. • Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service agents, and others who are part of the service delivery process. • Responsible for budgeting, forecasting, and accounts payables/receivables. • Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training, and transitioning new employees as well as the day-to-day performance of the service team, conducting formal performance reviews, and all related issues. • Oversee the reporting and documentation of all safety incidents, near-misses, and accidents • Organize regular safety training programs for employees at all levels to ensure zero workplace fatalities and reduced incident rates.
Managed and executed mega projects at prestigious locations, ensuring timely completion and outstanding project execution. • Maintain thorough project documentation, including progress reports, and financial records. • Identify cost-saving opportunities without compromising quality or safety. • Develop and oversee project schedules, timelines, and budgets • Organize & supervise contracts unit production & delivery within the project time frame. • Allocate resources efficiently to ensure timely project completion • Coordinate with stakeholders, including clients, engineers, contractors, and vendors, supply chain. • Supervise HVAC system installations, ensuring quality and adherence to design specifications. • Oversee warranty claims and ensure prompt resolution of issues under warranty coverage. • Managing the testing and commissioning as per the method of statements. • Ensured that all services-related activities were performed in an efficient, timely & manner. • Provide training on hazard identification and safety measures for project and service staff • Ensure compliance with safety regulations, building codes, and environmental standards. Systems & Equipment: #Larg Tonag Chiller. #Small Tanoge Chiller #Chilled Water Network & Utilities, #AHUs, CRAC, FCU, RTU #Controls & BMS Project exudation phases:- Selection and submitted approval, Production planning; Delivery as per the schedule, Obtaining approval, Tracking management, Team building, Technical Support & Engineering solution, Installation supervision, Startup & Commissioning; obtaining MIR-RIW-RCCI-RCIA, B, C Approval, BMS integration, Site operations, Quality Control, Documentation of closeout, Handover to the end user consultant. Major Projects: - King Abdul Aziz International Airport (Terminal 1, Load Cenetrs & Facilities ) - King Abdul Aziz International Airport Railway Station - King Faisal Specialist Hospital. - Jizan General Hospital.
Responsible for the operations and maintenance contract. I led the development of project timelines, budgets, and resource allocation plans to ensure optimal operation performance (Planning, Tracking, Reporting, Risk management & Engineering solutions, and cost control). • Develop maintenance annual plans, budgets, and resource allocation plans. • Identify cost-saving opportunities without compromising quality of service. • Coordinate with vendors, and contractors to ensure the availability of spare parts and consumables • Manage and optimize the allocation of labor, materials, and tools for operational and maintenance • Oversee the creation, prioritization, and execution of maintenance work orders • Provide the required technical training and mentorship to team members • Supervise and manage daily operations of systems (e.g., HVAC, electrical, mechanical, or infrastructure). • Implement optimization strategies to improve system reliability and reduce operational costs. • Implement predictive maintenance practices using condition-monitoring technologies. • Develop and track (KPIs) for maintenance for operation & maintenance staff • Managed projects in collaboration with the client to meet or exceed the expectation • Anuel reviewed & developed a site operation strategy to enhance the work quality • Developed annual reports & templates to provide senior management. • Continuously evaluated service provider performance for compliance with service contracts and established company performance standards. • Inspected & audited in-process and completed work to ensure the project meets quality standards & performance improvement. • Served as the primary contact for the client daily to ensure outstanding client satisfaction by maintaining strong working relationships. • Enforce strict adherence to safety protocols during maintenance and operations. • Conduct risk assessments and develop mitigation plans for hazardous activities
Led a team in servicing and repairing HVAC equipment & systems at Johnson Controls-Egypt, diagnosing equipment issues, servicing controls, and overhauling compressors. Reviewed BMS change management and provided feedback for system optimization. • Managed day-to-day activities for the industrial sector and commercial sector. • Diagnosed and troubleshoot equipment, performed corrective maintenance, and serviced controls. • Overhauled and repaired reciprocating and centrifugal compressors, and chillers • Diagnosed and troubleshoot equipment & performed corrective maintenance of commercial and industrial refrigeration equipment as per standard protocol. • Prepared asset survey reports, data, and sheets for solving maintenance-related problems. • Completed preventative maintenance jobs, site surveys, and replacements, as per the monthly target KPIs
Maintained all shipboard machinery including Electrical control circuits, Central Air conditioning, DX system, Generators, ship engines, Chemical Pumping system, Liquid Cement Pumping system, Hydraulic System, Heavy crane, fuel refining systems, separation of oil waste, Injection chemicals to excavators & pneumatic system. • Operating all the electromechanical systems & Implementing all machinery maintenance, • Serviced electrical, pneumatic, mechanical, and microprocessor controls. • Provided technical and mechanical troubleshooting and corrective maintenance & repairs on time. • Reporting all the failures and forecasting the required material and spare parts. • Maintained a wide range of marine systems, including electrical, fire, generators, engines, and propulsion, and restored the system. • Optimized various ship procedures from an equipment and efficiency standpoint. • Kept safety standards high and ensured crew compliance.
In my role as an HVAC Supervisor at TAIBA- Air Conditioning, I processed work orders, designed HVAC systems, and conducted preventative maintenance to ensure optimal functionality. I collaborated with clients to provide conceptual HVAC system designs and communicated project progress to deliver exceptional customer service. • Designed and installed HVAC systems for residential and commercial sites, ensuring functionality and efficiency. • Developed design criteria and provided heat/cool load calculations for projects, optimizing system performance. • Installation and execution of the HVAC Equipment & System • Conducted preventive maintenance and troubleshooting of HVAC systems to identify and repair malfunctions. Projects : El Alamein Containers S.A.E Company, Colgate Palmolive Factory, Egypt, Ultra-Factory, for the medical services.