Masqaţ, Oman
13 years of experience in technical support, installation of Cisco Voice equipment, network, design & development of micro controller based systems and key telephone systems. Have wide technical knowledge in following areas like Router, Switch, CISCO VoIP solutions, Call Manager, Call Manager Express and key telephone systems. As well worked on HUawei VoIP & Telepresence products.
B2B extended partnership of Corvit Networks LLC with Ooredoo Oman. (Outsourced Contract). Architect and deliver end-to-end hybrid ICT solutions for enterprise clients — on-premises network fabric, data centre, security posture, VoIP/UC, and NMS — serving Ooredoo, EDO, OOMCO, and government entities. • Design multi-vendor hybrid solution stacks (Cisco + Fortinet + Palo Alto + Huawei) responding to complex RFPs; produce HLD/LLD documentation, BoQs, and full as-built deliverables. • Lead disaster recovery architecture and business continuity planning for mission-critical energy, telecom, and government client environments. • Serve as L3/L4 escalation authority; translate complex infrastructure failures into clear remediation plans for technical teams and executive stakeholders. • Mentor and guide junior engineers; drive adoption of solution design best practices and standardized SOPs across the post-sales technical function.
• To supervise Post-Sales team. • To implement LAN & WAN solutions. • To implement Post-Sales related rules/standards in the department. • To work as duty manager & for handling complaint escalation support services. • To supervise, direct and motivate the technical team working under his supervision and to be responsible for their growth. • To review and approve all expenditures during a project. • To be responsible for any expenses for the office LAN.
– To survey customer’s premises to gather requirements for their network design. – To prepare and design LAN & WAN solutions. – To prepare BoQ’s (Bill of Quantity) for customers. – To implement the projects. – To manage the Local Area Network of the office. – To supervise, direct and motivate the technical team working under his supervision and to be responsible for their growth. – To keep track of all expenditures during a project. – To be responsible for any expenses for the office LAN.
• To implement LAN & WAN projects at both physical and logical layer as per instructions. • To maintain & manage Customer Complaint Register if instructed by the Manager. • To maintain & manage System Forms (ref. ISO Forms) at individual & as well as at department level in a scheduled manner if instructed by the Manager. • To perform post-sales activities like implementation of LAN/WAN projects and troubleshooting the networks etc. • To supervise & manage the activities of technical team during the projects if deputed as Project Manager.
• Assist Cisco Trainers to achieve daily class practical demonstration. • Evaluate, prioritize and resolve in a timely manner all incoming telephone, voicemail, email and in- person request for assistance from lab students, colleagues experiencing issue with hardware, software, networking, and other Network related technologies. • Coordinate with Clients on equipment configuration and resolution of problems, Documents and log specific hardware, and user errors and resolutions. • Monitor class/lab network equipment performance and general network troubleshooting. • Install/updates client and server software packages. • Manage asset of company IT Voice hardware & Software.