Federal Territory of Kuala Lumpur, Malaysia
Results-driven client service manager with 9 years of experience in managing client relationships, customer service, and communications. I work collaboratively with clients to support strategic initiatives and create sales strategies that increase revenue and enhance customer retention. Highly adaptable and able to work under pressure while maintaining a positive attitude. Growth mindset, constantly seeking to improve skills and processes to drive business growth.
Southeast Asia's expert in Digital Media / Marketing Solutions with proven track record in the region for over a decade and more.
InPlainSight is a platform-agnostic, end-to-end business intelligence service provider that unearths insights for companies. InPlainSight creates a better understanding of your customers and trends with a comprehensive look at customer behavior online and competitive intelligence, use our insights-as-a-service to get the answers to your business questions.
• Oversee and assist for Thailand Regional team with operations-related matters such as campaign setup, raising invoices and billings, and weekly WIP with Thai colleagues for discussion on client's requirements or to provide solutions to the team for issues faced by the client • Project managed Dashboard development by working with the internal team to iron out the layout, and UI interface, and generate test report upload to the dashboard to ensure the reporting numbers are tallied on both dashboard and test report • Maintain business relationships by upselling ad formats and campaign strategy with existing clients such as Oriental Daily, Mindshare Unilever, Rev Asia, Dentsu X Honda, Danone, Invictus Blue AIA, Mindshare Tesco • Assist Malaysia market in business development by delivering sales pitching presentations and proposing a digital personalization strategy • Prepare DCO post-campaign report for BMW, Unifi, and Michelin