Shanghai, China
A versatile support engineer at Microsoft with a background in software engineering. I possess a good understanding of both software and hardware, allowing me to contribute effectively to various projects. My ability to quickly learn new skills and programming languages sets she apart, and my strong communication and teamwork skills ensure successful collaboration with colleagues. With a passion for technology and a drive to make a lasting impact, I am well-positioned to thrive in the ever-evolving landscape of the tech industry.
• Results-driven Dynamics CRM Support Engineer in providing exceptional customer support and troubleshooting expertise. • Skilled and dedicated Dynamics CRM Support Engineer with a proven track record of resolving complex technical issues and delivering excellent customer service. • Proficient in troubleshooting, engaging with development teams, and collaborating with cross-functional teams to ensure customer satisfaction. Obtained 99.4% customer satisfaction. • Demonstrated ability to manage small projects effectively and deliver results within designated timelines.
• Collaborated with a team member to implement and improve the web product for data visualization. • Built the front-end web application and alarm system to demonstrate the status of the batteries with React.js. • Improved the styles for all the landing pages and implemented the landing page for a new product with React.js. •Implemented new backend algorithm by using python and AWS cloud • Worked as team lead, managed the team to achieve the development goals.
Chassis Design: • Created the full mechanical design of the satellite chassis. • Simulated the trajectory movement of the satellite. Thermal Simulation: • Created the thermal model of the Chassis and analyzed the satellite's thermal change. • Communicated with multiple simulation tools developers to find out the best and feasible simulation method. Chassis Sub-Team Lead: • Managed a 5-people team to achieve current project objectives. • Facilitated logistical meetings and technical documentation for the sub-team.
• University of California, Santa Cruz Chapter
• Organizing IEEE events to help student learning at UCSC. • Creating Graphic Design for UCSC IEEE.