Hugo do Prado

Senior Support Engineer: Jira | Atlassian Support

São Paulo, São Paulo, Brazil

About

# Passionate about technology, with more than 15 years of experience in IT. # Summarized skills: #------------------------------------------ - Linux - RedHat Linux Certified Administrator (I know a lot about MS Windows too ;) - Jira Administration (I'm from Atlassian support ;) - Jira Assets/Insight - Python, Shell script, Ansible, SQL, IOT/Arduino. - Kubernetes, Docker/container runtimes, ArgoCD CI/CD. - Generative AI: - LLaMA models (Offline GPT-like models), Retrieval Augmented Generation (RAG). Experience with tools like Ollama+OpenwebUI, N8N, etc. - Diffusion models: training models, LORA training. Experience in tools like InvokeAI, ComfyUI, KohyaSS, etc.

Experience

  • Senior Support Engineer at e-Core
    Jun 2022 - Present · 4 yrs 1 mo

  • IT Monitoring | Observability Specialist at Kyndryl
    Sep 2021 - Jun 2022 · 10 mos

  • IBM (15 yrs 2 mos)
    • IT Monitoring Specialist
      Apr 2009 - Sep 2021 · 12 yrs 6 mos

    • Service Desk Analyst
      Aug 2006 - Mar 2009 · 2 yrs 8 mos