Panama
I´m an innovative, proactive and creative leader oriented to results and teamwork. I´m organized, methodic, disciplined and self-motivated with strong analytical skills. I have the attitude to continue growing and learning. I believe that serving others is the key for the long term growth. I have been recognized as a GALLUP Q12 Great Manager. In addition to my regular functions, I have perfected a model for young engineers (80 so far), in which the students and recent grads achieve their professional practice in our department for 6 months (we teach to them that the values are very important in addition to the technical skills), with this innovative model, the benefits are for the universities (public and private), the company (some of our trainees have been located in internal departments) and the market because we prepare the future generations of engineers oriented to the client´s satisfaction and loyalty. Specialties: Leadership, networking, data center, software development, negotiation, OSS.
Designing, planning, managing and controlling the operation of the technological services of Copa Holding. Responsabilities: Networking, DataCenter, Engineering, NOC, Processes, Service Desk, Field Services, Cloud, Disaster Recovery
Responsible of the SOC (Service Desk, Connectivity, VoIP, Advanced Routing Services, Proactive Monitoring, Incident Management) and WebHosting/DNS daily operation (60 people). Budget management. Strategy definition. Strategic projects 1. Support on the Americas Summit 2015 Panama city. Support to the government IT entities to provide connectivity, support and monitoring for the event. 2. Remodelation of the SOC (Service Operation Center), Panama City. 3. Certification as a Master Managed Services Provider from Cisco.
Responsible of the IDC, SOC and WebHosting/DNS daily operation (50 people). Budget management. Strategy definition. Strategic projects 1. Support to the Presidential Elections - May 2014. 2. Technological renovation of the DNS platform. November 2014.
Project Management of Cisco Advanced Managed Services Channel Program (MSCP) and Cisco Powered Managed Connectivity Service (MPLS VPN & Metro Ethernet) certifications and audits. Responsible of the Service Operation Center (SOC) for the support (30 people in the area) to Corporate Customers (24 x 7) on the following services (around 15K): • Nationwide Multiservices Network for the Government (VoIP, data) • IPACCESS (SHDSL) • Optical Ethernet (Metro Ethernet) • Managed Router • QoS • MPLS International • IPL • TDM • ATM • Frame Relay • DNS • Exchange Hosted • Web Hosting • Digital Office (Call Manager) • Digital Office Plus (Broadsoft)
Creation of Access Modules (GAT, IST) for the TeMIP Platform. Specialization on Metrica/NPR Database. TeMIP and Metrica Support.