Querétaro, Mexico
Over 13 years working on supply chain and logistic trades. Planning and execution of strategies to decrease logistics cost for import/export and domestic freights. Warehousing & Reduction Inventory experience for raw material and MRO. Supplier’s development and negotiation. Total compliance with customers at the lowest cost.High sense of Urgency, self-motivated and Multicultural experience (US, Europe, Australia)
Ensuring customer demand process will be in place to achieve 100% customer service level simultaneously driving to meet operational/financial goals. Planning and executing weekly production plan, monitoring monthly revenue and forecasting capacity analysis for new projects. Supervising and reporting daily attainment against Master Production Schedule. High performance on Customer Scorecards over 95% due an optimization on logistics trades.
As a customer specialist, I was responsible to analyze customer demand and follow up increases or drop offs though EDI orders and customer portal, weekly basis for 830 and daily basis for 862. Negotiation to the customer to avoid expediting material or shutdown customer line due a under shipment. Shipping plan preparation and execution, etc. Major Contributions: - Planning shipments with Capacity restrictions in 30% in production lines, and keep up loop coverage at Customer plant. With a minimum of 1.5 days on Hand at Customer plant. - Follow up and design recovery plan with Global allocations components. And avoid impact to customer plant for 3 months. - Driving and champion in Customer BMW audits RG4 and RG5. With a successful result, which Harman got a recognition of accomplish the goals for the Launchings.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken. Managing, control and revision of customer demand from Pull and Push systems through Min-Max forecasting method. Continuous process improving according to ISO_TS16949 certification. Consistently improve customer satisfaction through expert resolution of conflicts using standard quality tools to find root causes and concerns. Improve and Maintain performance measured by KPI's.
As a Sr Materials Planner I was in charge of leading a team of 4 members responsible of unload raw material, storage and keep feeding production pipeline. Along this time I got a reduction on premium freight expenses for over $2 K USD, important reduction on inventory levels based on ABS system and efficiently cycle counts system. I also got a certification in DOS Jr. (Dana Operation system) for savings over $45,000 USD yearly. Moreover as material planner I was responsible of maintain procurement orders from MRP system ensuring timely placement and delivery of components in line from suppliers. Development of second source suppliers and scheduling their production lines.