Hugo Mesquita

Deputy Director of Services at Government Commercial Agency

London Area, United Kingdom

About

I am a commercially astute, multilingual technology leader with over 25 years of experience delivering IT strategy, service excellence, and digital transformation across public and private sector environments. My expertise spans complex, high-value outsourced environments, with a proven track record of leading global teams, modernising technology estates, and embedding scalable, resilient service and security frameworks. I have successfully directed enterprise-wide programmes across IT operations, cybersecurity, Service Integration and Management (SIAM), software engineering, cloud migration, and DevOps, delivering over £200M in transformation initiatives. As a strategic thinker and hands-on leader, I translate complex technical landscapes into business value. I regularly partner with CxOs, boards, and public sector stakeholders to align technology delivery with strategic outcomes. My experience spans ITIL-driven service management, secure system design, agile software development, operational resilience, and regulatory compliance. I lead with purpose by empowering cross-functional teams, driving innovation, and embedding continuous improvement to maximise performance, agility, and ROI. Whether modernising legacy platforms, integrating AI/ML, building cyber-secure systems, or turning around failing services, I focus on building future-ready digital capabilities that deliver lasting impact. Specialties: • IT Strategy | Cybersecurity & Resilience | Software Engineering Leadership • Digital & Cloud Transformation | Infrastructure Modernisation | DevOps & Automation • ITSM & SIAM (Hybrid/Federated) | Governance & Assurance | Service Excellence • Agile Delivery | AI/ML Adoption | Stakeholder Engagement | Budget Ownership (£200M+)

Experience

  • Deputy Director of Services at Government Commercial Agency
    Jun 2020 - Present · 6 yrs 2 mos

  • Global Director of Digital Operations & Transformation at Vix Technology
    Sep 2017 - May 2020 · 2 yrs 9 mos

  • Head of Service Management at Atos
    Feb 2015 - Sep 2017 · 2 yrs 8 mos

  • Senior Service Operations Manager at Ministry of Justice UK
    Mar 2012 - Jan 2015 · 2 yrs 11 mos

  • Global Head of Service Management at Ricoh Europe
    Jun 2011 - Jul 2012 · 1 yr 2 mos