Hugo Mesquita

Field Support Engineer at Carl Zeiss Meditec USA, Inc.

Saint Johns, Florida, United States

About

Senior Electronic Engineer with over 25 years of experience in the medical device industry. Extensive background in field service operations, technical support, installations, and team leadership. Known for improving equipment reliability, optimizing service performance, and delivering high-quality customer support. Specialties: Excimer Lasers; Phacoemulsification Systems (Venturi, Peristaltic and Rotary Vane); Wavefronts; Optical Coherence Tomographers; High Definition Optical Coherence Tomographers; Ultrasonic Biometers; Optical Coherence Biometers; Corneal Topographers; Retinal Cameras; Visual Field Analysers; YAG Lasers; Photocoagulation Lasers (Diode Lasers); Auto-Refractometers; Auto-Keractometers; Microkeratomes; Surgical Microscopes.

Experience

  • Field Support Engineer at ZEISS Medical Technology
    May 2024 - Present · 2 yrs 2 mos

    Field Support Engineer - Carl Zeiss Meditec USA. Provide installation, preventive maintenance, corrective service, and advanced troubleshooting for ZEISS surgical ophthalmic systems. Leverage extensive industry experience to support complex service activities, improve equipment uptime, and deliver high-quality customer support.

  • Co-Owner at Spectra Tecnologia Médica - now a service partner of Carl Zeiss do Brasil - Medical Division.
    Dec 2016 - Apr 2024 · 7 yrs 5 mos

    Authorized Service Provider – Carl Zeiss do Brasil (Medical Division) Delivered authorized technical support, maintenance, and consulting services for ophthalmic and surgical medical equipment. Responsible for the specification, sales, and integration of customized HD video solutions for surgical microscopes and diagnostic systems. Senior Field Service Engineer with over 20 years of experience supporting complex medical technologies.

  • Carl Zeiss Meditec AG (6 yrs 3 mos)
    • Regional Service Manager
      Oct 2012 - Dec 2016 · 4 yrs 3 mos

      Regional Service Manager – Northern Brazil Managed regional field service operations, including team leadership, technical support, installations, and maintenance activities. Responsible for service KPIs, customer satisfaction, operational performance, and technical training of service engineers. Coordinated service strategy and supported business growth across the region.

    • Sr. Field Service Engineer - Temporary
      Nov 2015 - Apr 2016 · 6 mos

      Temporary Field Service Engineer position in the United Kingdom. Responsible for installation, repairs, and preventive maintenance of medical devices.

    • Sr. Field Service Engineer
      Oct 2010 - Sep 2012 · 2 yrs

      Senior Field Service Engineer with extensive experience in ophthalmic instruments. Responsible for equipment installation, technical service, troubleshooting, preventive maintenance, and after-sales clinical application training.

  • Sr. Field Service Engineer at GEDAT Comércio de Produtos Médicos Ltda.
    Feb 2010 - Oct 2010 · 9 mos

    Senior Field Service Engineer specialized in ophthalmic medical equipment. Responsible for installation, technical service, troubleshooting, and after-sales clinical application training for Bausch + Lomb and Technolas Perfect Vision systems, including excimer lasers, microkeratomes, phacoemulsification platforms, wavefront analyzers, and corneal topographers. Certifications: • Technolas Perfect Vision (St. Louis, MO, USA) – Excimer Laser Service Certification • Technolas Perfect Vision (Munich, Germany) – Refractive Surgery Diagnostic Systems and Microkeratome Service Certification

  • Field Service Engineer III at Bausch + Lomb
    Jan 2009 - Feb 2010 · 1 yr 2 mos

    Senior Field Service Engineer with extensive experience supporting ophthalmic surgical and diagnostic platforms. Expertise in installation, preventive and corrective maintenance, system upgrades, troubleshooting, and clinical application support for excimer laser systems, phaco platforms, surgical microscopes, and refractive diagnostic devices. Technical Certification: • Bausch + Lomb – Phacoemulsification Systems (St. Louis, Missouri)