Amsterdam, North Holland, Netherlands
Thank you for taking the time to visit my LinkedIn page. For over two decades I have worked in different Business Operations, Sr. Project and Program Management roles. I am passionate about innovation and technology in business, creating customer satisfaction and sustainability. I believe that green energy and sustainable business models will lift mankind to new heights. I am often described by my peers as a determined and result orientated senior manager with a human touch. I strongly believe that success is achieved by working together in a respectful and transparent manner. I always perform well in teams that are diverse and multi-cultural. I am looking to use and expand further upon my knowledge and experience in international operational management and Sr business and program management.
In order to ensure the continued success of decarbonising our economy, the electrical infrastructure needs to be prepared for an increase in both demand and supply. In this role I bring key stakeholders together, including city councils, contractors and engineers, to co-ordinate the preparation and delivery of grid expansion projects. By managing the planning process and facilitating collaboration between all parties involved, I'm helping to future-proof the national electricity grid while also enabling the energy transition.
This role encompassed electric vehicle supply equipment (EVSE) and infrastructure with a particular focus on both the software and hardware systems that underpinned solution offerings. * Maintaining a deep technical and business knowledge of the EV ecosystem and the technical capabilities of ChargePoint * Responsibility for the delivery of solutions within the agreed timelines and budget, progress reporting both internally and externally
Responsible for introducing and managing the delivery of products and services. The primary goal was ensuring that services provided by the company met and exceeded the expectations of the client and customers. The Service Delivery Manager had a deep understanding of the industry and the specific services required by customer. Responsibilities included: • Customer relationships • Ensuring the delivery of services is on time, within budget, and meets quality standards • Collaborating with internal teams
Headed the operational relationship with our commercial customers i.e. large charging networks of various types of chargers and driving operational improvements with a team of specialist from different departments. Balancing the needs of customers with the commercial teams, Customer Care and Technical Support. Served as the prime point of contact to designated clients Lead a team of Operational Account Managers
Responsible for the European wide customer onboarding and roll-out of DC charging services Managing timelines and scope of various projects Provide executive management information e.g. KPIs for Steering Committees Ensuring proper stakeholder management, both internal and externally
Responsible for setting up all the processes and methodology of DC charging Establishing detailed process descriptions based on the process designs Create work instructions whilst maintaining internal and external alignment Active participation in the project team in setting up Charge Point Operator services
Working on digital transformation and project management in the mobility sector. Improving the customer experience, processes efficiency and reporting to senior management.