St Paul, Minnesota, United States
• Led incident response efforts to investigate, contain, and remediate security threats, improving response speed and reducing business risk. • Developed and ran phishing awareness initiatives and simulated testing to strengthen employee security habits and reduce successful social engineering attempts. • Partnered with internal teams and external security providers to streamline alert triage and accelerate escalation and resolution of high-priority threats. • Managed web application protection controls to detect and block malicious activity, helping reduce exposure to common web-based attacks. • Administered secure web access policies to enforce acceptable use, prevent access to risky content, and maintain a strong security posture across the organization.
• Managed secure web access controls to reduce exposure to malicious and high-risk websites across the organization. • Led phishing awareness and simulation initiatives to strengthen employee security behavior and reduce successful social engineering attempts. • Administered email security and archiving to protect corporate communications and improve retention/eDiscovery readiness. • Performed vulnerability assessments and partnered with IT teams to prioritize remediation, improving overall vulnerability management and reducing risk. • Coordinated monthly server patching cycles to maintain security compliance and minimize exposure to known vulnerabilities. • Created and maintained operational documentation (runbooks, SOPs, troubleshooting guides) to standardize processes and improve team efficiency. • Managed firewall policies and access rules to harden network boundaries, reduce unauthorized access, and support business connectivity needs.
• Managed SCCM for 80,000+ endpoints, ensuring 98% compliance with software updates and security patches. • Manage application deployment, configuration, and application management solutions using SCCM. • Create and maintain systems documentation for testing and validation. • Contribute to development and ongoing improvement of industry best practices and standards for deploying enterprise desktop technologies. • Automated software distribution processes using PowerShell. • Troubleshoot failed SCCM deployments, reviewing log files.
• Documented all issues and generate reports detailing common problem and error trends. • Troubleshoot the end user’s problem. Software, hardware. • Experience with AWS workspaces, O365 licensing, Azure • Excellent customer service. • AD - Password resets, unlocking of accounts, account creations, onboarding, offboarding. • Mcafee EPO and bitlocker encryption • Remote access to end-user machine. • Train tier 1, manage tier 1, work escalation from tier 1 • Assisted ISO team with our AV – SentinelOne, Access to S1 console for tracking, remediation, stopping endpoints.
• Documented all issues and generate reports detailing common problem and error trends. • Troubleshoot the end user’s problem. Software, hardware. • Excellent customer service. • AD - Password resets, unlocking of accounts, account creations, onboarding, offboarding. • Mcafee EPO • Remote access to end-user machine.
Provide computer hardware and software support, including printing, word processing, electronic mail, Windows and Mac operating system. Office 365 support. Assist students with navigating the Desire2Learn website. (D2L Brightspace). Answer questions and resolve computer problems in person or over telephone. Assistance in password resets via phone or in person. Projects: Reimaging computers, reassemble/remove computer parts, redesign rooms to fit new computers.