Rochester, New York, United States
Passionate about transforming operational training through engaging, measurable learning experiences. With 8+ years of experience in instructional design and enterprise-scale learning systems, I now lead Medline’s Operations Training team, driving initiatives that improve compliance, safety, and performance across diverse audiences. Skilled in eLearning development (Storyline, Rise, Vyond), accessibility, and AI-driven content design, I specialize in translating complex processes into interactive, learner-centered solutions. Recent achievements include building scenario-based digital training programs and implementing strategies that enhance engagement and reduce turnover.
• Led design and delivery of 70+ eLearning programs supporting safety, SOP compliance, and quality initiatives across 10,000+ learners in 50+ distribution centers. • Partnered with operations leadership to prioritize training investments, align to workforce readiness goals, and address performance gaps at scale. • Acted as a strategic advisor on training capacity, roadmap planning, and organizational learning needs within Ops Continuous Improvement. • Partner with SMEs, site leaders, and CI teams to define performance-driven objectives and build scalable solutions for warehouse safety, process optimization, and frontline onboarding. • Implement standard templates, workflows, and review processes to improve speed, consistency, and instructional quality across the training pipeline. • Drive data-informed decisions using KPIs, learner analytics, and operational metrics to refine curriculum and measure impact. • Strengthen cross-functional collaboration by launching forums, roundtables, and communication rituals among distributed instructional designers and learning teams. • Lead the evolution of Medline’s training ecosystem by incorporating modern learning science, AI-assisted design, and blended learning models. • Serve as a strategic advisor to leadership on training priorities, capacity, workforce readiness, and organizational learning needs.
• Standardized templates, workflows, and review processes, improving development speed, consistency, and quality across training initiatives. • Designed and implemented a structured intake and project scoping process (interviews, briefs, stakeholder mapping) to improve alignment and traceability. • Analyzed course effectiveness and learner performance data to optimize compliance training outcomes and engagement.
• Delivered 21 courses, 3 videos, 15 job aids within 4 months, meeting all budget and timeline targets. • Designed global training aligned with client's compliance and governance standards using Articulate 360 and AI-assisted scripting. • Increased learner engagement by 35% and satisfaction by 20% through data-informed design and performance-based assessments.
• Administered LMS for 6,000 learners, resolving 700+ support tickets with a 95% resolution rate. • Analyzed training KPIs and launched targeted campaigns that increased compliance completion rates by 25%. • Developed 100+ interactive modules and led a marketing initiative that boosted LMS adoption by 50%. • Led LMS migration of 10,000 learners from Tracorp to Tovuti, ensuring minimal disruption and successful adoption.
• Led LMS transition from Blackboard to Canvas for 3,000 students and 200 faculty, improving usability and adoption. • Collaborated with librarians, faculty, and technologists to develop online information-literacy modules enhancing students’ critical-thinking skills by 50%. • Delivered 60+ live sessions per semester on research skills, increasing engagement by 30% and assignment performance by 28%. • Implemented Section 508-compliant design practices (closed captioning, alt text, color independence), raising user interaction by 30%.
• Created comprehensive library guides for students, faculty, and staff, providing valuable resources and research support. • Wrote and updated training documents on WikiSpace, LibApps, and MS Access, ensuring up-to-date and accessible information for staff training. • Managed social media channels to enhance library visibility and engagement with the community. • Created annual calendar of events of literary import (author birthdays, historical events, publish dates, global or national book-related holidays) to help future student assistants with content creation
• Selected, prepared, and processed materials for digitization • Located and evaluated OCLC records using OCLC Connexion • Created and disseminated training material for Google shipment processes • Received and processed shipments post digitization for refiling in high-density storage • Performed picking from and refiling to low shelving areas of high-density storage facility, adhering to safety precautions
• Spearheaded social media management, driving significant growth in outreach from 100 monthly impressions to 6500 (Twitter Analytics) • Designed and implemented captivating content strategies, creating visually appealing, engaging, and educational posts to enhance visibility and audience engagement.