Crans-Montana, Valais, Switzerland
As a student at hospitality universities, I am passionate about creating event and financial consulting in the Hospitality Industry. I am developing my international outlook by getting more work experience. Enthusiastic and meticulous every time in developing events, I am an organized and creative team worker.
-Provide guidance to customers on Branch self-serve devices -Promote and drive the usage of e-Banking and digital channel -Achieved KPI for credit card services -Handled about 20 cases of funds custody individually every day
- Assisted manager with press inquiries, events, and interviews: Summer Terrace Opening Party, Luxury Brands Collaborated Events (Salvatore Ferragamo, Piaget, LVMH) - Maintained official website and digital platforms(Dianping & WeChat Store) - Monitored and analyzed competitors' data - Prepared reports for external and internal: monthly media clipping, PowerPoint of Owners Presentation, S&M Meetings & Guest Matrix - Connect with media and KOLs and evaluate their performances
- Translated information for foreigners and planned personal tour - Prepared amenities, welcome cards, and follow-up emails for VIP guests Introduced hotel facilities for overseas guests from Spain, Brazil, etc. - Handled guests' complaints and increased positive reviews on Tripadvisor