HSIEN HSIANG HSIAO

Senior Sales Engineer / Solution Consultant | Cybersecurity, Network Security & Traffic Visibility | F5, Gigamon, Data Center | Solution Architecture, PoC & Customer Advisory

Taipei City, Taipei City, Taiwan

About

Over 17 years of experience in IT, focusing on data center networking, network security, application delivery, HTTP security, multi-data-center architecture, and traffic visibility solutions. I work closely with customers to understand their technical and business needs, design practical solutions, support architecture discussions, and lead PoC activities. My strength is turning customer requirements into real-world technical designs, helping organizations build secure, reliable, scalable, and easy-to-operate infrastructure.

Experience

  • SYSCOM COMPUTER ENGINEERING CO. ()
    • MANAGER
      Jul 2017 - Present · 9 yrs 1 mo

      1. Leading F5 Technical Teams: Directed and mentored F5 technical teams, ensuring high-quality implementation and support of F5 solutions for clients. 2. Client Solution Planning and Budgeting: Designed tailored solutions for clients, aligning technical requirements with budget constraints to deliver cost-effective and scalable outcomes. 3. Cross-Department Collaboration: Facilitated seamless communication and integration across departments, ensuring cohesive project execution and alignment with organizational goals.

    • Project Manager
      Oct 2016 - Jun 2017 · 9 mos

      1. Leading Large-Scale Projects: Successfully managed and executed large-scale projects, ensuring timely delivery, budget adherence, and alignment with business goals. 2. Presentation Creation and Delivery: Designed and delivered compelling presentations to customer, effectively communicating project value and technical details. 3. Gaining Competitive Edge: Strategically positioned solutions to outperform competitors, leveraging unique strengths and innovative approaches to secure wins.

    • Senior System Engineer
      May 2014 - Sep 2016 · 2 yrs 5 mos

      1. New Product Enablement: Continuously learned and mastered emerging technologies to stay ahead in the industry and provide cutting-edge solutions. 2. Cisco UCS Solutions: Designed and implemented Cisco Unified Computing System (UCS) solutions to optimize data center performance, scalability, and efficiency. 3. Network Architecture Planning: Developed comprehensive network architecture plans, ensuring robust, secure, and scalable infrastructures tailored to organizational needs.

  • PUMO NETWORK (4 yrs)
    • Project Manager
      Jun 2013 - May 2014 · 1 yr

      1. Promoting Company Product Solutions: Actively promoted and demonstrated the value of company products and solutions to potential clients, driving adoption and business growth. 2. Project Timeline Management: Ensured timely delivery of projects by closely monitoring schedules, coordinating tasks, and addressing potential delays proactively. 3. Client Relationship Maintenance: Built and maintained strong relationships with clients through regular communication, understanding their needs, and ensuring their satisfaction with delivered solutions.

    • Senior Technical Engineer
      Jun 2011 - Jun 2013 · 2 yrs 1 mo

      1. New Technology R&D and Testing: Spearheaded the research, development, and testing of emerging technologies to enhance system capabilities and drive innovation. 2. Second-Line Technical Support: Provided advanced troubleshooting and resolution for complex technical issues, ensuring minimal disruption and optimal system performance. 3. Web Code Development: Designed and implemented efficient, scalable, and secure web applications by writing clean and maintainable code to meet project requirements.

    • Customer Service Engineer
      Jun 2010 - May 2011 · 1 yr

      1. Post-Military Service return : Resumed my role promptly after completing military service, demonstrating commitment and seamless reintegration into the workplace. 2. Client Communication: Engaged directly with clients to understand their technical requirements, provided clear explanations, and delivered tailored solutions to meet their needs. 3. Network & Server Troubleshooting: Addressed and resolved network and server issues, including configuration, performance optimization, and problem-solving, ensuring system reliability and efficiency.

  • Customer Service Department at PUMO network
    Feb 2008 - Jun 2009 · 1 yr 5 mos

    1. Student Internship: Gained hands-on experience in IT infrastructure, assisting with network setup, server maintenance, and troubleshooting during my academic years. 2. Client Communication: Effectively communicated with clients to understand their technical needs, provided solutions, and ensured satisfaction through clear and professional interactions. 3. Network & Server Management: Resolved complex network and server issues, including configuration, optimization, and troubleshooting, ensuring minimal downtime and optimal performance.