Ho Chi Minh City, Vietnam
• Response to client as financial institutions via phone and ticket system. • Support of tasks coordination between teams and projects. • Support of the projects’ follow-up and current developments. • Using PL/SQL Developer to create and edit letters/texts in database of IMX system. • Update Intranet of Codix Global using HTML, CSS. • Actively work in the Atlassian JIRA Ticketing System to respond, resolve, and/or escalate tickets to the appropriate teams in a timely manner to maintain SLAs (Service Level Agreements). • Checking daily report of Jira Ticketing System. • Prepare SLA report for Project Manager.
• Gather information to fully understand client’s requests and present options to meet their needs. • Identify and take action to up-sell and promote all TOI destinations,Tailored Experiences and partner products. • Take ownership of and monitor individual sales process and followup with clients to increase booking conversion. • Liaison with Product and Reservations departments to ensure feasibility of options. • Prepare proposals and quotes for clients up to 80% of each day. • Send final confirmation and any travel documents or vouchers to clients. • Report any errors regarding information on Tour Plan to Sales Manager. • Co-ordinate with Product Department to update content and tariffs. • Send individual booking invoices to direct clients when bookings are confirmed. • Work with operations or reservations to help solve problems for clients on the ground when required. • Be available to discuss with the clients about proposals/bookings by phone.
• The main responsibility of the technical editor is to create, update and maintain the product information into the Product Information Management Software (PIM). This information is used throughout all marketing materials (websites, e-commerce, catalogues, etc.). • Manage and control operations of the PIM (product information management software). • Maintain and control a high-level of quality and efficiency of the database. • Build a high-quality database of technical terminologies. • Make sure the information across all marketing materials (website,catalog, etc.) is accurate. • Proofreading of new materials.
• Calculate the price for each project and negotiate with customers. • Handle the efficiency of the project, keep up-to-date the procedure, inform the latest rules… • Plan the training for new operators and arrange the working time based on the forecast of data volume, propose the overtime jobs if needed. • Follow the action plan of Production Department and report frequently to Shift Manager. • Establish and maintain high standards of quality. • Monitor the resources and the assets (people, computers, documents…) to ensure all the operations. • Coordinate with IT and Software departments to resolve the incidents and identify the way of precautions. • Keep a close communication with the customers (by email or Skype). • Review periodically the performance of staff.