Ho Chi Minh City, Vietnam
I'm a Business Analyst/Product Owner with several years of experience in software development and digital transformation, working with leading companies in industry. I have a strong passion for AI and focus on creating impactful solutions that streamline processes and improve user experiences. Experienced domains : ✅Digital Supply Chain: robots, automation ,warehouse, distribution ,aftersale service, quality control, repair, RFID. ✅ Transportation : e-ticket, QRcode check in,mPOS. ✅ OTA travel: Flight , Bus ( booking flow, aftersales service) ✅Hospitality : Hotel, F&B. ✅ E-commerce: Dropshipping ✅ ERP : SAP Hana s/4 ( module MM)
🎉Digital services🎉: Flight tickets, Bus tickets,Train tickets,Telco, Promotion. Team Size: Led a big squad of 10 (1 PO, 02 mobiles, 01 web, 04 BE, 01 Designer, 02 testers). ✨Highlight Projects✨ ✈️ Flight: Fraud detection feature( no hold, duplicate booking,meaningless name) , Nosync eticket, Shorten passenger name, Preflight, Refund flow,Submit an online cancellation form, GDS 1A. 🚌 Bus: Optimize booking flows, Onboard new carriers, Personalized User Experience epics, Revamp UX UI All Flows, Operation Webadmin. 🎁 Promotion: Stackable promotion, Flight Auto Applied Promo, Enhance promotion tool.
✨Projects✨ - Team Size: Led a Scrum team of 4 (1 PO, 1 FE, 1 BE, 1 Designer). - AfterSale Service Management System 2023 - TMS 2023 (Enhancement) - ERP SAP hana S4 : Tcode - Thần Tài Program 2023 - Robotics WareHouse Automation 2024 ✅Achievements✅ - Product Management: Managed the lifecycle of the AfterSales Service product for PNJ using technology. - MVP Launch: Successfully launched the MVP of a web app within 3 months (Aug 2023 - Oct 2023) at over 63 retail points. - Cost Optimization: Reduced operational costs by at least 12% (paperwork, staffing, and time waste). - Error Reduction: Cut input errors for after-sales products and services by up to 15%. - Speed Improvement: Increased classification and warehousing speed by up to 8% at the repair center. - Goods Classification: Resolved issues with placing goods in the correct location and capacity. - Worker Evaluation: Progressed in assessing workers' productivity (lead time, cycle time...) - Service Response: Shortened customer wait times for after-sales service.
✨Projects✨ - QR payment for bus tickets ( MoMo,ZaloPay, VNPay) - FUTA Operation Super App ( check in, tracking route, picking guests…) - FUTA Route Management System ✅Achievements✅ - Led a Scrum team of 6 to reach MVP in 3 months for 6 main branches, with a nationwide rollout planned over 6 months. - Cut wasted time by 50% by finding hardware issues in the mobile app. - Reduced staff by 20% at bus stations and cut ticket paper costs by 50% per year. - Decreased wait times and lines for check-in at bus stations. - Successfully switched from manual to digital operations. ( E-ticket, E-check in...) - Halved the time and cost for training new drivers. - Managed around 3,000 CCUs at once across 200+ locations nationwide. - Boosted online payment use among customers with new payment technology.
1. Only need 1.3/2 months to pass probation due to quick learner. 2. Doing check -in, check out procedures in accordance with hotel standard. 3. Working collaboratively with Internal teams(Sales,Reservation,Operation) to define, analyze solutions that meet customer’s requirements. 4. Delivered training and coaching for new team members. 5. Acting like leader in every team's meeting when Duty Manager's absence. 6. Supervising junior staff about guest’s complaint cases. 7. Using English daily to communicate with leaders and foreign customers. 8. Top upseller every months due to eliciting rightly guest's demand. 9. Receiving thanking letters monthly from guests due to good customer skills. 10. Developing problem-sovling skills by handling with guest 's complaint. 11. Familiar with finishing tasks on time under deadlines pressure. 12. Supported multiple tasks assiged from Front Office Manager
1. Welcome guests with courteous and polite manner. 2. Doing check -in, check out procedures in accordance with hotel standard. 3. Night Auditor. 4. Answering phone and handling guest complaints. 5. Dealing with all guests requests promptly. 6. Worked as a bridge connecting customer to hotel through elicite their feedbacks, requirements. 7. In charge of doing reports related to team meeting, revenue, customer’feedback. 8. Delivered training and coaching for new team members. 9. Worked with external and internal Stakeholder to make workflow smoothly.