Lusaka, Lusaka Province, Zambia
Lead full-cycle recruitment for production, technical, and administrative roles, reducing time-to-hire through structured, competency-based selection. Utilise ERP system to manage employee records, automate HR workflows, process payroll inputs, and generate real-time workforce analytics reports. Design and deliver onboarding and induction programmes that accelerate new-hire integration and improve 90-day retention rates. Ensure full compliance with Zambian Labour Laws, MFEZ regulations, and internal policies, mitigating legal and operational risk. Advise line managers on performance management, disciplinary procedures, and grievance handling, promoting consistent and fair people management. Administer staff benefits, medical schemes, and leave management, ensuring timely and accurate processing for a multi-shift workforce. Champion employee engagement initiatives and conduct pulse surveys to identify improvement areas and strengthen organisational culture. Maintain strict HR data integrity across digital and physical personnel records, ensuring audit-ready documentation at all times.
Resourceful Human Resources Officer offers employee relations and business management expertise paired with first-rate communication and problemsolving abilities. Strategic and wellrounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs. SKILLS • Committed to work as a Team (Esprit De corps) and willing to learn. • Creative and easy to relate with superiors. • Ability to perform under minimum supervision and under pressure • Ability to communicate orally and effective written skills. • Trustworthy and hardworking.• Leadership and Analytical skills. • Conflict resolution • HR record management • Process improvement • Team collaboration
Self Motivated
Directed end-to-end recruitment for skilled trades and technical roles within a large-scale energy organisation. Designed structured onboarding programmes that measurably improved new-hire productivity and reduced early attrition. Managed benefits administration ensuring accurate enrolment, regulatory compliance, and timely processing for all staff categories. Maintained HR records aligned with Zambian labour legislation, achieving zero compliance gaps during internal and external audits. Investigated and resolved employee relations matters through structured interviews and mediation, maintaining workplace harmony. Led HR policy reviews and process improvement initiatives, enhancing departmental efficiency and reducing administrative turnaround times.
🌍 Job Description: People’s Operations Associate – Culturelligence Team Ethiopia Position Overview As a People’s Operations Associate with Culturelligence Team Ethiopia, I support and enhance the organization’s mission to build culturally intelligent, people-centric workplaces. This role involves managing core HR functions, promoting cross-cultural engagement, and driving people-first initiatives aligned with the team’s values of inclusion, growth, and excellence. Key Responsibilities - 🧭 HR Strategy & Support: Assist in developing and implementing people operations strategies that reflect Ethiopia’s cultural dynamics and align with Culturelligence’s global values. - 🌿 Onboarding & Engagement: Lead culturally responsive onboarding practices and foster belonging among new team members through structured orientation and connection programs. - 📚 Training & Development: Coordinate skill-building and personal growth workshops tailored to local needs, supporting professional development across teams. - 👥 Employee Relations: Build strong communication bridges across departments, resolving workplace concerns with empathy, discretion, and cultural awareness. - 🔍 Performance Management: Support team leads in implementing feedback systems and performance tools such as 15Five to improve collaboration and growth. - 📄 Compliance & Records: Maintain HR documentation and ensure alignment with Ethiopian labor laws and Culturelligence standards. - 🤝 Cross-Cultural Collaboration: Facilitate dialogue and joint projects between Ethiopian teams and Culturelligence’s broader global network. Key Skills & Attributes - 🧠 Cultural Intelligence: - 🧾 HR Expertise: - 🎯 Strategic Communication: - 🔧 Problem-Solving Ability: - 📈 Continuous Learning: - 🙌 Collaboration & Leadership: