Selangor, Malaysia
Dynamic banking operations manager with a strong background in project management, regulatory compliance, and e-banking enhancements. Proven track record in leading initiatives like Host-to-Host systems, excelling in roles requiring meticulous adherence to BNM and PayNet guidelines. Adept at using data analysis to drive business growth and operational efficiency. Committed to leveraging technical skills to streamline processes and deliver exceptional stakeholder service.
As the Project Manager for the Host-to-Host and e-Banking initiative at China Construction Bank (M) Berhad, I spearhead the strategic execution of project deliverables while ensuring compliance with BNM and PayNet regulations. My role involves authoring business requirements responsive to regulatory changes and customer needs, guaranteeing prompt resolution of stakeholder inquiries, and conducting incisive data analysis that informs business and marketing strategy. I am responsible for submitting detailed reports to the central bank and local authorities, upholding financial regulatory standards. Additionally, I actively engage in data system enhancements to boost accuracy and compliance, collaborating with diverse teams to advance data management and reporting efficiencies.
In my role as Assistant Manager at China Construction Bank Corporation Labuan Branch, I managed the daily operations of corporate client e-banking services, focusing on seamless transaction processing. My responsibilities included conducting User Acceptance Testing and Regression tests to validate system enhancements, ensuring a robust digital platform. I was committed to providing excellent client service, swiftly addressing inquiries, and upholding the bank’s reputation for digital proficiency. Additionally, I played a key role in developing digital transformation strategies, contributing significantly to the advancement of the bank's technology platforms.
At Kelly Services Malaysia, as a Project Executive in China Construction Bank, I utilized data analysis to drive strategic decisions and enhance operational efficiencies. I crafted high-impact presentations and reports for both clients and executive staff, thereby improving communication and facilitating informed decision-making. Additionally, I automated complex Excel workflows with VBA, which greatly reduced manual workloads and bolstered overall productivity.
During my internship in the marketing department, I supported my supervisor in orchestrating our marketing plan, taking part in the implementation and measurement of its outcomes. I assisted in the execution of quarterly online campaigns, honing my skills in customer relations and leveraging my growing product knowledge to effectively address and resolve customer issues.