Ho Wai Mak

Project Research Associate

Oakland, California, United States

About

Excellent skills in medical interpretation and communication in Cantonese and Mandarin. Dedicated professional experience in therapeutic care, rehabilitation support, and customer service.

Experience

  • Playground Supervisor at San Leandro Unified School District
    Sep 2023 - Present · 2 yrs 11 mos

    Ensure the safety of over 100 students on the playground and in the cafeteria, implementing positive behavior management strategies and leveraging a nuanced understanding of child development from transitional kindergarten to middle school. Maintain high visibility and provide active supervision on school grounds, conducting regular perimeter checks to ensure security and student safety. Implemented the school-wide progressive discipline system effectively. Demonstrated exceptional communication and interpersonal skills, collaborating with teachers, families, and administration to address student-related issues and foster a cohesive school community. Provided timely support for student concerns, including administering first aid and offering socio-emotional support, resulting in supporting student needs and well-being. Acted as a liaison between families, teachers, and Deans of Culture, facilitating effective communication and problem-solving to enhance student support and well-being.

  • School Lunch Helper at San Lorenzo Unified School District
    Aug 2022 - Sep 2023 · 1 yr 2 mos

    Contributed to the efficient operation of the school cafeteria, serving whole school students daily. Demonstrated proficiency in basic food preparation procedures, ensuring the delivery of high-quality meals to students and staff. Maintained impeccable hygiene standards in food preparation, serving, and kitchen maintenance, adhering to sanitation principles and regulations. Managed inventory levels effectively, reducing waste and optimizing resources. Operate various machines commonly found in school cafeterias or central kitchen settings. Maintain positive and professional relationships with coworkers, students, school staff, and the public to foster a supportive and collaborative work environment.

  • Project Research Associate at Alameda County Community Food Bank
    Nov 2019 - Feb 2021 · 1 yr 4 mos

    Provided on-site assistance and services to volunteers and clients during food distributions, effectively communicating in Cantonese and English. Support Client Voice volunteers by providing technical assistance and training as necessary. Scheduled volunteers and managed monthly shift calendars, optimizing operational efficiency. Provide input to maximize data entry efficiency, membership card preparation, and agency equipment. Assist with maintaining up-to-date information in Client Voice databases. Maintained up-to-date information in Client Voice databases and compiled data for periodic reports. Conducted client case follow-ups and assisted with the translation of flyers and signage as needed. Administrative duties like data entry, scanning, filing, and printing. Inventory control on supplies for agencies.

  • Wellness Rehab Aid at Center for Elders' Independence
    Nov 2018 - Jul 2019 · 9 mos

    We assessed participants' needs for health and social services, assisting in daily living activities. Facilitated physical fitness activities, psychological functions, and group events for participants. They are recorded and reported changes in participants' health and mental condition to management daily. Provided toileting and feeding assistance, as well as escorting participants during outside medical appointments. Maintained participant records and ensured compliance with protocols and procedures. Greet participants, and escort ambulatory and mobility-impaired participants to and from the vehicle

  • Medical Program Specialist at Hong Fook Adult Day Health Care Center
    Apr 2017 - Sep 2018 · 1 yr 6 mos

    Assisted residents with disabilities and mental disorders, including meal feeding, toileting, and recovery care. Assist Occupational/Physical provided interpretation services between parties in different languages during patient care. Led Clinical Therapeutic Group sessions and provided training to staff and patients. Coordinated services for clients, including community services and arranging home or personal care. Greet incoming seniors and check in patients by schedule. Operated company vehicle for patient transportation and maintained facility cleanliness and safety. Clerical responsibility for documentation management.