Hannes Müller

Why? How? What!

Greater Hamburg Area

About

The glass is half full! Always be passionate about what you do. Find out who benefits from the problems you are solving and include these to your change story. Reduction of complexity will always be relevant, no matter in which field of work you are acting. It needs more than a good change story to successfully implement change. When you don't know why you do something, don't do it.

Experience

  • Körber (Hamburg, Germany)
    • Director Sales Operations and CRM
      Jun 2022 - Present · 4 yrs 2 mos

      Enable and empower Körber’s sales and service teams to advance in transformation towards data-driven customer experience. From individual CRM implementation projects to holistic sales operations strategy and implementation, leveraged by GenAI on one unified & deeply integrated customer360 platform. Sales/Service Process optimization and efficiency, Performance Management, Technoilogy Utilization, Training and Development, Organization and Collaboration, Change Management

    • Head of CRM
      Jun 2022 - Mar 2025 · 2 yrs 10 mos

  • Head of Inside Sales DACH at Evident Scientific
    Nov 2021 - May 2022 · 7 mos

    Leading the inside sales team DACH, driving performance and achieving sales targets. Developing and implementing effective sales strategies to maximize revenue. Monitoring and analyzing sales metrics to identify areas for improvement and growth. Managing the CPQ process. Providing coaching and training to sales representatives to enhance their skills and productivity. Collaboration with marketing and product teams to align sales efforts with business objectives. Executing sales campaigns. Managing sales pipelines, ensuring timely follow-ups and closing of deals. Utilizing CRM tools to track sales activities, lead and steer sales operations.

  • Lufthansa Technik (14 yrs 6 mos)
    • Head of Business Development Sales
      Jun 2017 - Nov 2021 · 4 yrs 6 mos

      Sales Excellence, Sales Process, Sales Leadership, Sales Incentivation, Sales Governance, Performance Dialogues, KPIs, Sales Manager Profiles, Sales Trainings, Skill Management, CRM

    • Head of Corporate Sales Management
      Jun 2016 - May 2017 · 1 yr

      Sales Operations

    • Project Leader Global Sales Excellence
      Jun 2014 - May 2016 · 2 yrs