Philippines
I help busy executives stay organized, save time, and run smoother operations through structured support and AI-powered systems. With 7+ years of experience across maritime, operations, and customer-facing roles, I’ve handled scheduling, team coordination, inventory, reporting, and day-to-day administrative support in fast-paced environments. Today, I combine that experience with AI tools like ChatGPT, Claude, Zapier, Make, and Notion to streamline workflows, reduce manual work, and improve efficiency. Some of the ways I can help: • Calendar & inbox management • Task & project coordination • Workflow automation (Zapier / Make) • SOP creation & process documentation • Notion systems for organization and tracking I recently built automated systems that reduced admin workload by 3+ hours per week and improved operational efficiency across multiple workflows. If you’re looking for someone who can not only support your day-to-day tasks but also improve how your systems run, I’d be happy to connect.
I support business owners and executives by managing day-to-day operations, organizing workflows, and building AI-powered systems that reduce manual work. By combining executive support with automation tools like ChatGPT, Claude, Zapier, Make, and Notion, I help streamline processes, improve efficiency, and keep operations running smoothly. The result: fewer repetitive tasks, reduced errors, and more time to focus on high-impact work. What I can help with: • Calendar & inbox management • Workflow automation (Zapier / Make) • AI-powered systems to reduce manual work • Process mapping & SOP documentation • Tools integration & setup • Ongoing operations and systems support
Delivered high-level onboard support in a fast-paced, international environment, ensuring smooth daily operations and exceptional passenger experience. Coordinated daily service workflows, managed scheduling, and monitored inventory while handling multiple priorities efficiently. Contributed to the development and improvement of standard operating procedures (SOPs), particularly in service scheduling and workflow organization, to enhance team efficiency. Supported onboarding and training of new team members by guiding procedures, reinforcing standards, and ensuring consistency in service delivery. Proactively resolved guest concerns, collaborated with cross-functional teams, and maintained clear communication to support seamless operations. Developed strong organizational, problem-solving, and adaptability skills, now applied to executive assistance and operations support roles.
Provided operational and administrative support onboard, contributing to the smooth coordination of daily activities in a structured maritime environment. Managed inventory and oversaw slop chest operations, ensuring accurate tracking, accountability, and timely replenishment of supplies. Coordinated onboard events and activities, handling planning, organization, and execution to support crew engagement and morale. Served as a key point of communication by relaying important information to crew members, ensuring clarity, alignment, and efficient information flow across departments. Demonstrated strong organizational, coordination, and multitasking abilities in a fast-paced setting, with skills directly transferable to executive assistance and operations support roles.
Managed daily restaurant operations, ensuring smooth workflow, efficient team coordination, and high-quality customer service in a fast-paced environment. Supervised a multicultural team of Chinese and Filipino staff, handling scheduling, performance evaluations, and day-to-day team management. Oversaw financial operations including daily cash handling, closing of cashier reports, and accurate depositing of funds. Handled payroll distribution and maintained records to ensure timely and accurate compensation for staff. Supported sales and marketing efforts by engaging with customers, promoting services, and maintaining strong customer relationships. Performed administrative tasks including documentation, reporting, and operational coordination, ensuring consistency and efficiency across daily operations. Developed strong leadership, organizational, and problem-solving skills, now applied to executive assistance and operations support roles.
Handled high-volume inbound customer interactions, providing timely and effective support while maintaining a high level of professionalism and accuracy. Resolved customer concerns by identifying issues, providing appropriate solutions, and ensuring a positive customer experience. Maintained accurate and detailed records in CRM systems, ensuring proper documentation and follow-through on customer cases. Managed multiple tasks efficiently in a fast-paced environment, demonstrating strong time management, communication, and problem-solving skills. Consistently met performance metrics including response time, resolution rate, and customer satisfaction. Developed strong communication, attention to detail, and organizational skills, now applied to executive assistance and operations support roles.