Toronto, Ontario, Canada
With four years of experience, I bring enthusiasm and adaptability to leading software and infrastructure projects, inspiring teams to deliver innovative solutions using Agile and Waterfall methodologies. My collaborative spirit and proactive problem-solving ensure stakeholder alignment and project success.
• Managed banking inquiries with accuracy and empathy, building strong communication, prioritization, and problem-solving skills in a fast-paced, regulated environment. • Delivered exceptional customer service, managing high inquiry volumes while ensuring accuracy, compliance, and consistent achievement of service-level goals.
• Directed a laboratory renovation project, overseeing all milestones through proactive scope management and change control. • Formulated a comprehensive budget plan for infrastructure and equipment procurement, leading vendor negotiations to ensure smooth project execution. • Concurrently managed two application development projects, guiding a team to deliver functional applications through iterative sprint reviews. • Ensured timely delivery of applications by optimizing resources and maintaining effective communication with stakeholders.
• Led a VR application project using Agile methodology, collaborating with clients to define scope and deliver functional software. • Managed a team with Agile sprint schedules, hosting training workshops to enhance user adoption. • Ensured client satisfaction through rigorous User Acceptance Testing and quality assurance processes.
• Delivered a virtual laboratory application by managing the project lifecycle and ensuring stakeholder alignment. • Managed stakeholder collaboration to develop an online experiment platform, enhancing STEM education for students. • Ensured project deliverables met educational objectives through effective requirement gathering and communication.