Noida, Uttar Pradesh, India
Results-driven Client Success professional with proven experience in managing key accounts, improving customer satisfaction, and driving long-term client retention. Strong expertise in CRM systems, post-sales engagement, and service delivery, ensuring seamless onboarding, issue resolution, and value realization for clients. CSAT,
Manage premium client onboarding, account activation, profile setup, and ongoing marketplace service support. • Resolve complex customer complaints and high-priority service escalations within strict TAT/SLA parameters. • Coordinate cross-functionally with internal departments (Activation, Cataloging, Graphic Design, and Technical Support) to ensure seamless service delivery. • Monitor and audit product listings, catalog quality, and overall seller account performance metrics. • Conduct proactive, regular follow-ups with key clients to drive engagement, improve retention, and support account renewal rates. • Manage service tickets effectively, identifying client pain points and engineering swift operational solutions. • Support and bridge communications between buyers and sellers through orchestrated conference calls. • Utilize Advanced Excel and Pivot Charts to compile comprehensive MIS reports and track daily operational performance.
Managed high-volume customer queries regarding broadband and postpaid services to enhance brand loyalty. Utilized problem-solving skills to resolve complex service issues, improving the overall service experience.