Noida, Uttar Pradesh, India
As an Assistant Manager at IndiaMART, I bring a dynamic and results-oriented personality combined with extensive work experience in managing and leading teams to achieve exceptional performance. My proactive approach and ability to adapt quickly to evolving business needs have consistently driven positive outcomes for the organization. With a strong background in the e-commerce industry and a keen eye for market trends, I have played a pivotal role in optimizing operational processes, enhancing customer experience, and boosting sales revenue. My leadership style emphasizes fostering a collaborative and motivated team environment, ensuring that each member feels empowered to contribute their best to the company's success. Throughout my tenure, I have demonstrated exceptional organizational skills, effectively prioritizing tasks and projects to meet tight deadlines while maintaining a keen attention to detail. I am adept at handling complex challenges and providing innovative solutions that drive continuous improvement in performance and efficiency. Moreover, I possess exceptional communication and interpersonal skills, enabling me to establish strong relationships with stakeholders at all levels. By leveraging these abilities, I have successfully cultivated productive partnerships with clients and suppliers, resulting in increased customer loyalty and overall business growth.
•Client management: Serve as the primary point of contact for restaurants, address their inquiries, and maintain strong relationships through regular business reviews. •Sales and growth: Develop and execute sales strategies to meet targets, generate leads, and acquire new restaurant partners from the market. •Performance and reporting: Track account performance, analyze sales data, and report operational performance to senior management. •Business development: Work with new partners to ensure their basic hygiene and health metrics are met, driving their business growth on the Swiggy platform. •Market representation: Act as a brand ambassador, representing Swiggy in the market and promoting its values.
Lead Generation and Property Acquisition: Identifying potential properties, meeting with owners, and building joint business plans. Negotiation and Deal Closure: Negotiating terms and conditions, finalizing acquisition deals, and building relationships with property owners. Business Plan Development: Collaborating with key partners to develop profitable business plans for OYO. Stakeholder Management: Liaising with property owners, transformation teams, and other internal departments. Onboarding and Operations: Co-ordinating with various departments during the property onboarding process. Performance Evaluation and Inventory Management: Evaluating operator performance and managing inventory to ensure profitability.
• Responsible for managing a cluster consisting of 24 hotels and helped to expand the revenue of the properties by supervising the day-to-day operations. •Helping the properties to increase the hotel Revenue • Formulating a detailed plan for all the Fist To Live, Eternity Win Back, Churn Win Back properties and convincing the hotel owners regarding the same.
- Retaining and renewing customers as well as maximizing the revenue while upselling - Driving towards customer delight and ensuring the smooth rendering of services - Acting as a consultant to the client and offering them recommended services and solutions - Maximizing weekly revenues by overachieving daily targets - Retaining and renewing customers as well as maximizing the revenue while up-selling
-Interacting with the customers over calls daily (Weekdays) and scheduling counselling sessions for weekends (Saturday & Sunday). -Conducting counselling sessions over weekends with the parents and identifying the challenges faced by the child concerning the learning style and providing solutions using the USPs of the byjus product.