Noida, Uttar Pradesh, India
Results-driven Business Analyst with hands-on experience in the banking and financial services domain, currently working with INDUSIND Bank earlier worked with ICICI BANK . I specialize in translating business requirements into actionable solutions that enhance customer experience, optimize processes, and support digital transformation initiatives. With strong exposure to retail banking products such as Savings Accounts, Fixed Deposits, Loans, Trade finance and Digital Banking (iMobile), I collaborate closely with stakeholders, product owners, and technology teams to deliver data-driven outcomes. My role involves requirement gathering, BRD/FRD preparation, UAT coordination, process mapping, and ensuring seamless implementation of banking solutions. I bring a customer-centric mindset combined with analytical thinking to identify gaps, improve operational efficiency, and ensure regulatory and compliance alignment. Core Skills & Expertise: • Business Analysis (BRD, FRD, User Stories) • Retail & Digital Banking (ICICI iMobile, CASA, FD, Loans and Trade Finance • Stakeholder Management & Requirement Gathering • UAT Planning & Execution • Process Improvement & Gap Analysis • Agile & SDLC Methodologies • Data Analysis & Reporting • ICICI iMobile – Digital Banking Journeys & Enhancements •Trade Finance – LC, BG, Import–Export Operations BUSINESS ANALYSIS • Elicit & Translate Business requirement to User Stories\BRD\FRD\SRS • Conduct Gap Analysis\Scope Analysis\Impact Analysis on Business Process using techniques like use case diagrams (UML) \ Context Diagram (Data Flow Modelling) \ BPMN (process modelling)\Flow charts • Conduct AS-IS and TO-BE Analysis and suggest Fit for Business Solutions by designing a Change Strategy. • Organize & Lead Requirement Gathering (Elicitation) meetings using techniques like Interviews, Questionnaires, Interface Analysis, Document Analysis, Brainstorming Sessions and Focus Group Discussions • Prioritize Requirements using MOSCOW and Business Value methods • Deliver Requirement documents like BRD\FRD\SRS\Use Case\Process Flow\Change Requests\SRS\ Traceability Matrix\Mind Maps • Communicate clients business requriements by constructing easy to understand data and process models • Involved in creating wire-frames and mock ups for the system • Verification\Validation of requirements to ensure they deliver business value by conducting various Reviews and workshops with clients • Performed quality assurance (functional testing) and user acceptance testing facilitating on-time, on-budget and acclaimed “go-live”.
Actively involved in gathering and analyzing business requirements for mobile and internet banking features, including account services, payments, deposits, loans, service requests, and customer onboarding journeys. Translated business needs into BRDs, FRDs, functional specifications, user stories, and process flows. Worked closely with product owners(BM ,RH AND MH)QA, operations, and compliance teams to ensure accurate implementation and timely delivery of digital banking Crm and banking applications enhancements.
Business Analyst – Digital Banking, Loans & Trade Finance Nov 2021 – Present • Performed business analysis for ICICI iMobile digital banking platform, supporting retail banking, loan journeys, payments, deposits, and customer service modules. • Delivered end-to-end requirement gathering and documentation including BRD, FRD, Functional Specifications, User Stories, Process Flows, and Gap Analysis. • Hands-on experience in Loan products: Personal Loan, Home Loan, Auto Loan, OD/CC, covering digital onboarding, eligibility checks, KYC, credit assessment, disbursal, and post-disbursal servicing. • Supported Trade Finance operations including Letters of Credit (LC), Bank Guarantees (BG), Import–Export workflows, document checking, limit utilization, and regulatory compliance. •Collaborated with business stakeholders, credit, trade operations, risk, compliance, product owners, and technology teams to translate business needs into system requirements.
Detail-oriented Account Manager with strong experience in banking operations, supporting Retail and Corporate customers, Loan processing, and Trade Finance transactions. Proven expertise in managing end-to-end operational workflows while ensuring accuracy, compliance, and timely execution. Actively involved in Trade Finance operations, including Letters of Credit (LC), Bank Guarantees (BG), Import–Export documentation, document scrutiny, limit utilization, amendments, and closure processes. Coordinated with trade operations and compliance teams to ensure smooth execution and regulatory adherence.
Promoted as Assistant Team leader .