Capitale-Nationale, Quebec, Canada
I’m a Datacenter IT Operations Manager based in Quebec City, leading large-scale infrastructure operations across multiple sites. I specialize in driving deployment readiness, operational excellence, and process standardization for complex environments, including network upgrades, GPU deployments, and capacity expansion initiatives. I’m focused on building high-performing teams, strengthening cross-functional collaboration, and delivering measurable results in areas like safety, efficiency, and project execution. I’m particularly passionate about improving operational workflows and leveraging automation and AI-driven solutions to simplify processes and enhance visibility. Always open to connecting with peers, sharing insights, and exploring opportunities to drive impactful outcomes in datacenter operations.
Collaborating with a dynamic team of professionals across the Information Technology (IT) spectrum to execute on-site, hands-on physical infrastructure activity for IT equipment such as Servers, Net Devices, SANs, Windows Server OS Support, physical cabling, parts/component replacement, physical hardware, and troubleshooting. Managing shift-based tactical management tasks, such as: prioritizing ticketing queues, responding, engaging, or addressing to resolve escalations (or further escalate if needed); to clear blocking issues and enable continued delivery of DC Tech activities – or highlighting challenges to enable efficient support of these DC operations in a fast-paced environment. Coordinating shift personnel to execute IT operations-based tasks supporting state-of-the-art IT hardware platforms built on cutting edge, datacenter industry designs and infrastructure. Providing excellent customer service, (via mature interpersonal awareness, and communication skills,) to bring my technical abilities to life, while supporting Microsoft’s future success.
Monitor and control daily service activity HP and DELL Server hardware support Cisco, F5 and Juniper Network hardware support Windows Server OS Support (2008/2012) Install/Upgrade/replace Server, Device or Network components as needed.
Monitor and control daily service activity HP and DELL Server hardware support Cisco, F5 and Juniper Network hardware support Windows Server OS Support (2008/2012) Install/Upgrade/replace Server, Device or Network components as needed.
Facilitate sprint planning, weekly scrums and gathering requirement from product owner. Guiding team on use of agile/scrum practices. Promote discussion, decision making and conflict resolution. Understanding of Taiga, open source project management platform.
Help desk technical support Troubleshooting issues with Microsoft Office 365 Troubleshooting of network,laptops,Printers and Desktops Network packet analyzing using Wireshark Network monitoring using Riverbed Technology Reviewing and creating new policies on Firewall Managing user accounts on Active Directory