Frankfurt, Hesse, Germany
• A ServiceNow Certified Professional with strong skills in ITSM and ITOM suite • Technically very sound in handling various issues and enhancements request for different application (Incident/Change/IT service request/Knowledge) for Service Now (Kingston/New York). Design and implement various functionality using Business rules, Client Script, ACL, SLA's, UI policy and UI Action etc. Proficient in enhancing different applications like Incident Management, Change Management and Problem management etc. in Service Now • Very good understanding and knowledge of ITIL 2011 Foundation • Three years of enriching experience in a professional and competent atmosphere that enables me to cope-up with the emerging trends and to widen the spectrum of my knowledge. • Worked on creating data sources and taking requirements for new service request and order guides • Proficient core skills in core JAVA, JavaScript, HTML, CSS, Angular JS.