Gurugram, Haryana, India
Key Responsibilities & Achievements: Change Management & Requirement Gathering Analyzed client needs and translated them into clear, actionable business requirements. Proposed tailored solutions aligned with client objectives, ensuring strategic value. Partnered with development teams to design and implement new features. Conducted UAT/testing to validate solutions against requirements. Prepared comprehensive documentation including release notes, user manuals, wireframes, process flows, and mockups. Performed gap analysis to identify opportunities for ongoing improvements. Client Training & Implementation Delivered effective training sessions to team, enhancing adoption and usability. Assisted with system configuration, including rule and alert generation. Project Coordination Monitored project progress to ensure timely delivery and successful implementation. Coordinated with cross-functional teams to resolve delays and blockers, maintaining project momentum.
Analyzed sales data to identify trends and optimize revenue strategies. Generated sales reports and forecasts to guide decision-making. Managed online reputation by monitoring and responding to customer feedback across digital platforms. Collaborated with sales, marketing, and customer service teams to enhance customer experience and improve brand perception.