Roseville, Michigan, United States
A skilled writer and editor with experience in photography, social media management, event management, writing, editing, and voice work.
- Organized documentation and execution throughout the project from inception to completion. - Researched points of interest for downloadable walking tours with emphasis on a location’s culture, architecture, and history. - Analyzed research and determined ideal focus points to optimize tour experience. - Revised and edited final scripts to ensure factual and educational integrity. - Performed test runs of the tours and evaluated the accuracy of walking instructions. - Photographed tour destinations for the Welcome Walks app. - Recorded tour audio as the official Voice of Welcome Walks USA. - Coordinated with support staff in social media campaigns.
- Manipulated attendee registration software. - Managed guest relations during software downtime. - Registered guests according to specific event mandates. - Directed attendees to seminars, meetings, and activities. - Facilitated guest circulation between events and activities. - Educated guests on the use of the event app. - Escorted attendees to offsite activities and excursions to provide attentive customer service. - Ensured a positive client experience on all guest tours and activities from inception to completion. - Managed logistics and hospitality for various corporate events. - Prepared organization tools for event coordination. - Planned and coordinated inclement activities for corporate guests. - Communicated with guest parties. - Greeted clientele upon arrival. - Communicated schedule and synchronicity with activity heads.
- Advance coordination and selection of activities. - Facilitated engaging classes to increase customer knowledgeability and retention. - Engaged with clientele and provided insight to product applications. - Highlighted featured products. - Regularly replenished floor inventory. - Addressed and resolved problems as they occurred, following established procedures for more difficult situations. - Processed returns and exchanges according to store policy. - Organized and led specialty group cooking lessons.