Orem, Utah, United States
Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel. Computerized office activities, maintained customer communications and tracked records through delivery. Entered and maintained departmental records in company database. Collected, validated and distributed information to employees. Managed agendas and calendars, boosting productivity and improving organizational initiatives. Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant. Adapted to workflow changes and implemented continuous process improvements to overcome obstacles. Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies. Reduced recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities. Networked with industry professionals to foster partnerships and identify new and improved solutions. Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting. Utilized telephone, online chat, and email platforms to deliver outstanding customer service. Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities. Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution. Documented customer interactions in internal database to maintain customer service history details. Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities. Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution. Documented customer interactions in internal database to maintain customer service history details. Maintained extensive knowledge of company products to recommend items aligned with customer needs.