Ho Chi Minh City, Vietnam
SUMMARY · Over 22 years experienced in senior management of business operations at: Vinatex-Mart, Vienthong A, Nhat Minh, VNVC, Baby World (City Games), No.1 Healthcare Equipment JSC. · A highly disciplined professional, trained and developed in a professional environment, with strong enthusiasm and passion for business. Always maintains a positive mindset and quickly adapts to any situation. · Capable of working under high pressure and making quick, accurate decisions within the assigned scope of responsibility. · Throughout my career, I have consistently engaged with customers, building strong relationships while focusing on customer development and enhancing products and services, contributing to the company’s stable and sustainable growth. STRENGTHS · I am highly proficient with a proven track record in. · Always say the same thing and do it effectively. · Experience in operating, expanding and developing chain systems. · Building Team, Leading, Coaching, Developing People. · Setting up business from scratch, Reorganizing/ Restructuring/ Improving Company. · Effectively Managing Profit and Loss by Diving: Sales Revenue Growth with Customers’ Satisfaction Maximization focus; impeccable service quality. · Standardizing and Simplifying Business Models/ Processes/ Actions to Scale-Up PURPOSES & DIRECTION · Create and contribute value to the sustainable development of the organization. · Optimize processes, performance, risk management, and systems. · Build a strong succession pipeline and foster a culture of discipline, efficiency, and commitment. · Continuously learn and develop personal capabilities. · Adapt flexibly to change with dynamism, passion, and enthusiasm. SPECIALTIES · General Management · Profit & Loss Management · Retail Chain & Sales Management · Business Operations Management · Change Management · Using Balanced Scorecard as a tool of strategic performance management
• Led all operational activities (sales, supply chain, warehousing, and customer service), ensuring efficiency and alignment with corporate strategy. • Developed, standardized, and optimized operational processes to enhance performance, strengthen risk control, and improve cost efficiency. • Managed P&L (revenue – cost – profit), analyzed data, and implemented initiatives to drive sustainable growth. • Expanded business operations and developed organizational capabilities, including building a strong succession pipeline and enhancing customer experience. • Key achievement: Achieved 30% revenue growth in 2025 compared to 2024.
• Developed strategy and operated a nationwide system of 18 branches. • Increased customer base by 35%, exceeded revenue targets by 130% in 2024. • Implemented KPI and performance-based bonus systems, improving team productivity by 25%. • Managed costs effectively, built a lean and professional team.
• Managed vaccination centers in Binh Duong, Binh Phuoc, and Tay Ninh; developed regional growth strategy. • Achieved 123% of assigned revenue target in 2022 and 125% in 2023, with customer growth over 25% annually. • Led multi-center teams with high compliance and performance.
• Built sales strategy, organized marketing efforts, recruited and trained staff. • Achieved 190% of assigned revenue target in 2020.
• Managed Southern region sales team across 107 stores, with annual revenue of VND 2,470 billion. • Scaled team from 300 to 1,500 employees, expanding market coverage to 60%. • Trained and promoted 7 store managers to regional managers. • Delivered annual sales growth of 25%–35% and profit margins of 10%–15%. • Restructured teams, implemented regional planning, and optimized operations.