Tokyo, Japan
Experienced Technical Consultant/Product Technology Engineer with a demonstrated history of working in the computer software industry. Skilled in Product Technology Engineer with Big Data analytics columnar database named Vertica, and Professional Services/Presales with Information Management and Governance solutions like Database archiving, Enterprise Content Manager, etc. Strong information technology professional with a BS focused in Information and Computer Sciences from Saitama University.
Vertica is a high-performance, columnar SQL analytics database designed for on-premises, Hadoop, and multi-cloud environments. In my role, I focus on bridging customers, support, and engineering to improve product quality and user experience. Key Responsibilities & Contributions: - Develop reproducible test cases, scripts, and diagnostic tools to accelerate issue resolution and support Engineering teams - Troubleshoot complex database issues and provide advanced technical support to enterprise customers - Capture customer requirements and translate them into actionable feedback for Product Management - Serve as a subject matter expert, mentoring peers and contributing to team knowledge sharing - Participate in product design reviews, advocating for customer-centric improvements - Build and maintain internal knowledge base and documentation to streamline support processes - Design and implement a Database Health Check reporting system to proactively identify potential issues - Support adoption and readiness for new product features with minimal formal training
OpenText Analytics Database (Vertica) is the fastest, advanced SQL analytics columnar database, available on-premise, on Hadoop, and on all major clouds. My responsibilities as Principal Product Technology Engineer of OpenText Analytics Database (Vertica) are - Create reproducible test cases for Engineering by building test programs and scripts to assist in the rapid resolution of issues. - Document and understand customers' needs and capture information to provide improved customer experience. - Act as a general knowledge resource and provide assistance to peers. - Communicate product feature requests from customers to Product Management. - Contribute to product design reviews based on a customer perspective. - Prepare in the support of new products without extensive formal training. - Contribute to an internal wiki page for internal transfer or knowledge. - Develop a Database Health Check report system.
Vertica is the fastest, advanced SQL analytics columnar database, available on-premise, on Hadoop, and on all major clouds. My responsibilities as Principal Product Technology Engineer of Vertica are - Create reproducible test cases for Engineering by building test programs and scripts to assist in the rapid resolution of issues. - Document and understand customers' needs and capture information to provide improved customer experience. - Act as a general knowledge resource and provide assistance to peers. - Communicate product feature requests from customers to Product Management. - Contribute to product design reviews based on a customer perspective. - Prepare in the support of new products without extensive formal training. - Contribute to an internal wiki page for internal transfer or knowledge.
Responsible Solutions: - Structured Data Archiving solution (Product name: Structured Data Manager) - Enterprise Content / Record Management solution (Product name: Content Manager) - Unstructured Analysis solution (Product name: ControlPoint) - Enterprise Search solution (Product name: IDOL) (Support only in FY18, may be my responsible solution in FY19) Activities: - Opportunity analysis with gathering and assessing customer needs, both business and technical. - Architects an appropriate technical solution to meet the customer's requirements. - Builds customer loyalty through being a trusted advisor. - Supports the account team with solution advice, proposals, presentations, and other customer communications. - Demonstrates solutions with development to meet customer's requirements and perform PoC.
My responsibilities as Technical Consultant are: - Lead Structured Data (Database) Archiving solution with HPE Structured Data Manager in APJ. - Delivery of Products/Solutions of Information Management & Governance/Big Data Platform portfolio in Japan. - Enterprise Content/Record Management - Unstructured Data Analysis - Column-oriented DBMS for Big Data Analysis
My responsibilities as Delivery Team Leader are: - Lead Software Services, Information Management & Governance team in Japan. - Manage team resources. - Manage revenue forecast. My responsibilities as Technical Consultant are: - Lead Structured Data (Database) Archiving solution with HPE Structured Data Manager in APJ. - Delivery of Products/Solutions of Information Management & Governance portfolio in Japan.
My responsibilities as Delivery Team Leader are: - Lead Professional Services team in Japan. - Manage team resources. - Manage revenue forecast. My responsibilities as Technical Consultant are: - Lead Database Archiving solution in APJ. - Delivery of Database Archiving solution with HP Information Optimizer in APJ. - Project Management for delivery of other HP products like HP Data Protector and HP Email Archiving software in Japan.
My responsibilities are: - Lead Database Archiving solution in APJ. - Delivery of Database Archiving solution with HP Database Archiving software in APJ. - Project Management for delivery of other HP products like HP Data Protector and HP Email Archiving software in Japan.