Metro Manila
I am detail-oriented and performance-driven with over a decade of experience in the financial/insurance industry, specializing in quality assurance, process improvement, and team support.
Led quality assurance efforts for Hong Kong Provident Funds operations by ensuring accuracy, compliance, and efficiency across workflows. Provided coaching and performance reviews to associates, developed SOPs and training manuals, and drove automation initiatives that improved turnaround time. Served as Officer-in-Charge for the Admin QA Team managing reports, workloads, and daily task monitoring.
Processed Hong Kong Provident Fund requests, including enrollments, terminations, and group transfers, within defined turnaround times. Maintained accurate employee records and handled high-volume financial transactions, such as asset transfers between trustees. Consistently delivered accurate results, contributing to reduced quality check requirements due to strong performance.
Handled end-to-end administrative recruitment support, including pre-employment exam facilitation, initial screening interviews, and interview scheduling.