United States
Enterprise-level operations executive with over 10 years of experience leading multi-site healthcare and behavioral health programs in highly regulated environments. I specialize in building county- and state-compliant programs from the ground up, translating complex contracts, licensing requirements, and regulations into scalable, audit-ready operations. My work spans program design, staffing models, budget development, operational workflows, and cross-functional team leadership across clinical, administrative, and operational functions. At Crestwood Behavioral Health, I played a key role in launching and operationalizing a Mental Health Rehabilitation Center (MHRC), overseeing compliance with county contracts, Title 22 regulations, and licensing standards while managing multidisciplinary teams and large-scale departmental budgets. I am known for creating structure where none exists, aligning operations with funding and regulatory requirements, and ensuring programs are both financially sustainable and mission-driven. I have direct experience partnering with C-suite leaders on executive strategy, organizational design, and enterprise-level problem solving, with a leadership style grounded in accountability, clarity, and operational excellence. I am passionate about building high-performing systems that support quality care, regulatory integrity, and long-term organizational growth.
Independently built and launched a county-compliant Mental Health Rehabilitation Center (MHRC) program from the ground up, serving role as the sole architect of program design, policies, and operational structure. Assumed acting Administrator responsibilities, overseeing contract interpretation, regulatory compliance, staffing structure, and operational planning. Interpreted and implemented county contracts and California state regulations to ensure full compliance with staffing ratios, credentialing, and service delivery requirements. Created and justified new orginizational roles based on program scope, compliance requirements, and fiscal constraints. Developed client discharge guidelines in accordance with county contracts and state regulations to ensure continuity of care and audit readiness. Developed and implemented facility-wide policies and procedures, ensuring operational efficiency, regulatory compliance, and long-term sustainability.
Selected as 1 of 10 leaders nationally for an elite, C-Suite level leadership development program. Shadowed CEO, COO, and executive leadership team, gaining direct exposure to enterprise financial strategy, operational risk, organizational growth, and executive decision-making. Met weekly with C-suite leaders for over 12 moth period to develop executive leadership, system thinking, and enterprise operations acumen. Led the design of a company-wide operational solution addressing real world issue impacting organizational performance and scalability. Presented strategic recommendations and outcomes to Vice Presidents and senior executives at program completion. Directed operations across 10 residential facilities spanning the East Bay and Marin regions. Led a workforce of 316 staff, including nursing, clinical, administrative, dietary, and facilities teams. Oversaw regional budgets and operational performance, ensuring fiscal responsibility and regulatory compliance. Served as 24/7 operational executive, ensuring continuity of care and crisis response across all sites. Implemented KPI's measuring staff retention, operational efficiency, and client/family satisfaction. Partnered cross-functionally with Admissions, HR, Payroll, Accounting, Legal, Utilization Review, and Executive Leadership to ensure cohesive enterprise operations. Implemented new communication and operational systems, improving patient outcomes and satisfaction metrics. Ensured compliance with Title 22, Community Care Licensing, Joint Commission and internal corporate standards through policy development, staffing training, and audit readiness. Provided operational leadership and stabilization support to Northern California expansion programs (Shingle Springs), ensuring consistency and quality during growth.
Oversaw Operations for four facilities and a combined workforce of 86 staff. Led compliance efforts for Community Care Licensing, Title 22, CARF, and Joint Commission. Directed incident reporting, investigations, and corrective action planning. Designed and implemented staff training, scheduling, and evaluation systems. Served as operational liaison to admissions, courts, families and social service agencies. Led recruitment, hiring, onboarding, payroll, PTO, and LOA process. Conducted quarterly and annual reviews, supporting leadership development and retention. On-call 24/7 for guidance and direct intervention in resolving challenging or complex crisis.